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© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2018
Document Part Number: L46445-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
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iv Safety warning notice

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Processor configuration setting (select products only)
IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
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vi Processor configuration setting (select products only)

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Table of contents
1 Welcome ……………………………………………………………………………………………………………………………………. 1
Finding information …………………………………………………………………………………………………………………………….. 2
2 Components ……………………………………………………………………………………………………………………………….. 3
Locating hardware ………………………………………………………………………………………………………………………………. 3
Locating software ……………………………………………………………………………………………………………………………….. 3
Right ………………………………………………………………………………………………………………………………………………….. 4
Left ……………………………………………………………………………………………………………………………………………………. 6
Display ……………………………………………………………………………………………………………………………………………….. 7
Keyboard area …………………………………………………………………………………………………………………………………….. 8
TouchPad …………………………………………………………………………………………………………………………… 8
Lights ………………………………………………………………………………………………………………………………… 9
Button, speakers, and fingerprint reader …………………………………………………………………………….. 10
Special keys ……………………………………………………………………………………………………………………… 11
Action keys ………………………………………………………………………………………………………………………. 13
Bottom …………………………………………………………………………………………………………………………………………….. 15
Labels ………………………………………………………………………………………………………………………………………………. 16
3 Network connections ………………………………………………………………………………………………………………….. 18
Connecting to a wireless network ……………………………………………………………………………………………………….. 18
Using the wireless controls ………………………………………………………………………………………………… 18
Wireless button ………………………………………………………………………………………………… 18
Operating system controls ………………………………………………………………………………… 18
Connecting to a WLAN ……………………………………………………………………………………………………….. 19
Using HP Mobile Broadband (select products only) ……………………………………………………………….. 19
Using GPS (select products only) ………………………………………………………………………………………… 20
Using Bluetooth wireless devices (select products only) ……………………………………………………….. 20
Connecting Bluetooth devices ……………………………………………………………………………. 20
Using NFC to share information (select products only) ………………………………………………………….. 20
Sharing ……………………………………………………………………………………………………………. 21
Connecting to a wired network ……………………………………………………………………………………………………………. 21
Connecting to a local area network (LAN) (select products only) ……………………………………………. 21
Using HP LAN-Wireless Protection (select products only) ………………………………………………………. 22
Turning on and customizing HP LAN-Wireless Protection ……………………………………… 22
Using HP MAC Address Pass Through to identify your computer on a network (select products only) …………. 23
Customizing MAC Address Pass Through ……………………………………………………………………………… 23
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4 Navigating the screen …………………………………………………………………………………………………………………. 24
Using TouchPad and touch screen gestures ………………………………………………………………………………………….. 24
Tap ………………………………………………………………………………………………………………………………….. 24
Two-finger pinch zoom ……………………………………………………………………………………………………… 25
Two-finger slide (TouchPad and Precision TouchPad) ……………………………………………………………. 25
Two-finger tap (TouchPad and Precision TouchPad) ……………………………………………………………… 25
Three-finger tap (TouchPad and Precision TouchPad) …………………………………………………………… 26
Four-finger tap (TouchPad and Precision TouchPad) …………………………………………………………….. 26
Three-finger swipe (TouchPad and Precision TouchPad) ……………………………………………………….. 27
Four-finger swipe (Precision TouchPad) ………………………………………………………………………………. 27
One-finger slide (touch screen) …………………………………………………………………………………………… 28
Using an optional keyboard or mouse ………………………………………………………………………………………………….. 28
Using an on-screen keyboard (select products only) ……………………………………………………………………………… 28
5 Entertainment features ………………………………………………………………………………………………………………. 29
Using a camera (select products only) …………………………………………………………………………………………………. 29
Using audio ………………………………………………………………………………………………………………………………………. 29
Connecting speakers …………………………………………………………………………………………………………. 29
Connecting headphones …………………………………………………………………………………………………….. 29
Connecting headsets …………………………………………………………………………………………………………. 30
Using sound settings …………………………………………………………………………………………………………. 30
Using video ………………………………………………………………………………………………………………………………………. 30
Connecting a DisplayPort device using a USB Type-C cable (select products only) ……………………. 30
Connecting video devices using an HDMI cable (select products only) …………………………………….. 31
Setting up HDMI audio ………………………………………………………………………………………. 32
Discovering and connecting wired displays using MultiStream Transport ……………………………….. 32
Connect displays to computers with Intel graphics (with an optional hub) ………………. 33
Connect displays to computers with Intel graphics (with a built-in hub) …………………. 33
Discovering and connecting to Miracast-compatible wireless displays (select products only) …… 33
Using data transfer ……………………………………………………………………………………………………………………………. 34
Connecting devices to a USB Type-C port (select products only) …………………………………………….. 34
6 Managing power ………………………………………………………………………………………………………………………… 35
Using Sleep and Hibernation ………………………………………………………………………………………………………………. 35
Initiating and exiting Sleep ………………………………………………………………………………………………… 35
Initiating and exiting Hibernation (select products only) ……………………………………………………….. 36
Shutting down (turning off) the computer ……………………………………………………………………………………………. 36
Using the Power icon and Power Options ……………………………………………………………………………………………… 37
Running on battery power ………………………………………………………………………………………………………………….. 37
Using HP Fast Charge (select products only) ………………………………………………………………………… 37
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Displaying battery charge ………………………………………………………………………………………………….. 38
Finding battery information in HP Support Assistant (select products only) ……………………………. 38
Conserving battery power ………………………………………………………………………………………………….. 38
Identifying low battery levels …………………………………………………………………………………………….. 38
Resolving a low battery level ……………………………………………………………………………………………… 39
Resolving a low battery level when external power is available …………………………….. 39
Resolving a low battery level when no power source is available …………………………… 39
Resolving a low battery level when the computer cannot exit Hibernation ……………… 39
Factory-sealed battery ………………………………………………………………………………………………………. 39
Running on external power ………………………………………………………………………………………………………………… 39
7 Security …………………………………………………………………………………………………………………………………… 41
Protecting the computer ……………………………………………………………………………………………………………………. 41
Using passwords ……………………………………………………………………………………………………………………………….. 41
Setting passwords in Windows …………………………………………………………………………………………… 42
Setting passwords in Computer Setup ………………………………………………………………………………… 42
Managing a BIOS administrator password ……………………………………………………………………………. 43
Entering a BIOS administrator password …………………………………………………………….. 44
Using DriveLock Security Options ……………………………………………………………………………………….. 44
Selecting Automatic DriveLock (select products only) …………………………………………… 45
Enabling Automatic DriveLock …………………………………………………………… 45
Disabling Automatic DriveLock ………………………………………………………….. 45
Entering an Automatic DriveLock password ………………………………………… 46
Selecting manual DriveLock ………………………………………………………………………………. 46
Setting a DriveLock master password ………………………………………………… 46
Enabling DriveLock and setting a DriveLock user password ………………………………….. 47
Disabling DriveLock ………………………………………………………………………………………….. 47
Entering a DriveLock password ………………………………………………………………………….. 48
Changing a DriveLock password …………………………………………………………………………. 48
Windows Hello (select products only) ………………………………………………………………………………………………….. 48
Using antivirus software …………………………………………………………………………………………………………………….. 49
Using firewall software ………………………………………………………………………………………………………………………. 49
Installing software updates ………………………………………………………………………………………………………………… 49
Using HP Client Security (select products only) …………………………………………………………………………………….. 50
Using HP Device as a Service (select products only) ………………………………………………………………………………. 50
Using an optional security cable (select products only) …………………………………………………………………………. 50
Using a fingerprint reader (select products only) ………………………………………………………………………………….. 50
Locating the fingerprint reader …………………………………………………………………………………………… 50
8 Maintenance …………………………………………………………………………………………………………………………….. 52
Improving performance ……………………………………………………………………………………………………………………… 52
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Using Disk Defragmenter …………………………………………………………………………………………………… 52
Using Disk Cleanup ……………………………………………………………………………………………………………. 52
Using HP 3D DriveGuard (select products only) …………………………………………………………………….. 53
Identifying HP 3D DriveGuard status …………………………………………………………………… 53
Updating programs and drivers ………………………………………………………………………………………………………….. 53
Cleaning your computer …………………………………………………………………………………………………………………….. 53
Cleaning procedures ………………………………………………………………………………………………………….. 54
Cleaning the display ………………………………………………………………………………………….. 54
Cleaning the sides or cover ………………………………………………………………………………… 54
Cleaning the TouchPad, keyboard, or mouse (select products only) ……………………….. 54
Traveling with or shipping your computer ……………………………………………………………………………………………. 54
9 Backing up, restoring, and recovering …………………………………………………………………………………………….. 56
Backing up information and creating recovery media ……………………………………………………………………………. 56
Using Windows tools …………………………………………………………………………………………………………. 56
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ….. 56
Restoring and recovery ………………………………………………………………………………………………………………………. 57
Restoring, resetting, and refreshing using Windows tools …………………………………………………….. 57
Recovering using HP Recovery media ………………………………………………………………………………….. 57
Changing the computer boot order ……………………………………………………………………………………… 57
10 Computer Setup (BIOS), TPM, and HP Sure Start ……………………………………………………………………………….. 58
Using Computer Setup ……………………………………………………………………………………………………………………….. 58
Starting Computer Setup …………………………………………………………………………………………………… 58
Navigating and selecting in Computer Setup ……………………………………………………………………….. 58
Restoring factory settings in Computer Setup ……………………………………………………………………… 58
Updating the BIOS …………………………………………………………………………………………………………….. 59
Determining the BIOS version …………………………………………………………………………….. 59
Downloading a BIOS update ………………………………………………………………………………. 59
Changing the boot order using the f9 prompt ………………………………………………………………………. 60
TPM BIOS settings (select products only) …………………………………………………………………………………………….. 60
Using HP Sure Start (select products only) …………………………………………………………………………………………… 61
11 Using HP PC Hardware Diagnostics ……………………………………………………………………………………………….. 62
Using HP PC Hardware Diagnostics Windows (select products only) ……………………………………………………….. 62
Downloading HP PC Hardware Diagnostics Windows …………………………………………………………….. 62
Downloading the latest HP PC Hardware Diagnostics Windows version ………………….. 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ……………………………………………………………………………………….. 63
Installing HP PC Hardware Diagnostics Windows ………………………………………………………………….. 63
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Using HP PC Hardware Diagnostics UEFI ………………………………………………………………………………………………. 63
Starting HP PC Hardware Diagnostics UEFI …………………………………………………………………………… 64
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ………………………………………. 64
Downloading the latest HP PC Hardware Diagnostics UEFI version ………………………… 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ……………………………………………………………………………………….. 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ……………………………………… 65
Downloading Remote HP PC Hardware Diagnostics UEFI ……………………………………………………….. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version …………….. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ……………………………………………………………………………………………………………. 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings ……………………………………………. 65
12 Specifications ………………………………………………………………………………………………………………………….. 67
Input power ………………………………………………………………………………………………………………………………………. 67
Operating environment ……………………………………………………………………………………………………………………… 68
13 Electrostatic discharge ………………………………………………………………………………………………………………. 69
14 Accessibility ……………………………………………………………………………………………………………………………. 70
Accessibility ……………………………………………………………………………………………………………………………………… 70
Finding the technology tools you need ……………………………………………………………………………….. 70
Our commitment ………………………………………………………………………………………………………………. 70
International Association of Accessibility Professionals (IAAP) ………………………………………………. 70
Finding the best assistive technology …………………………………………………………………………………. 71
Assessing your needs ……………………………………………………………………………………….. 71
Accessibility for HP products ……………………………………………………………………………… 71
Standards and legislation …………………………………………………………………………………………………………………… 72
Standards ………………………………………………………………………………………………………………………… 72
Mandate 376 – EN 301 549 ……………………………………………………………………………….. 72
Web Content Accessibility Guidelines (WCAG) ………………………………………………………. 72
Legislation and regulations ……………………………………………………………………………………………….. 72
United States ……………………………………………………………………………………………………. 73
21st Century Communications and Video Accessibility Act (CVAA) …………………………. 73
Canada …………………………………………………………………………………………………………….. 73
Europe …………………………………………………………………………………………………………….. 74
United Kingdom ……………………………………………………………………………………………….. 74
Australia ………………………………………………………………………………………………………….. 74
Worldwide ……………………………………………………………………………………………………….. 74
Useful accessibility resources and links ……………………………………………………………………………………………….. 75
Organizations …………………………………………………………………………………………………………………… 75
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Educational institutions …………………………………………………………………………………………………….. 75
Other disability resources ………………………………………………………………………………………………….. 75
HP links ……………………………………………………………………………………………………………………………. 75
Contacting support ……………………………………………………………………………………………………………………………. 76
Index …………………………………………………………………………………………………………………………………………. 77
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1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 18.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 49.
● Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 24 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
● Back up your hard drive—Create recovery discs or a recovery USB flash drive to back up your hard drive.
See Backing up, restoring, and recovering on page 56.
1

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Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to find your product.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
● Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
● Specific warranty information about this computer
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Welcome

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2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
To find out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲ Right-click the Start button, and then select Apps and Features.
Locating hardware 3

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Right
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed port (1 or 2 depending on
model)
Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(5) USB Type-C power connector port, SuperSpeed
port, and DisplayPort connector
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
4 Chapter 2 Components

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Component Description
(6) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● Off: The battery is not charging.
(7) Power connector Connects an AC adapter.
Right 5

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Left
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)
– or –
USB SuperSpeed powered port
– or –
USB powered port
Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,
and provides high-speed data transfer.
– or –
Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,
and provides data transfer.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(5) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For more information about HP 3D DriveGuard, see
Using HP 3D DriveGuard (select products only) on page 53.
6 Chapter 2 Components

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Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (1 or 2 depending on model) Record sound.
(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 29. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 48.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera light (select products only) On: One or more cameras are in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7

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Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
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Lights
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and
other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(7) Fn lock light On: The fn key is locked.
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Button, speakers, and fingerprint reader
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power button ● When the computer is off, press the button to turn on the
computer.
● When the computer is on, press the button briefly to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
▲ To use the fingerprint reader, place your finger on the
fingerprint reader until it reads your fingerprint. See
Windows Hello (select products only) on page 48 for
details.
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Special keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 13.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.
(6) Windows application key (select products only) Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and off when pressed in
combination with the fn key.
– or –
Turns the embedded numeric keypad on and off.
– or –
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Component Description
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(8) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.
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Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲ To use an action key, press and hold the key.
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn off the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
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Icon Description
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the TouchPad and TouchPad light on and off.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn off and power is conserved. To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office
365® servers.
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
● Answers a call.
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
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Bottom
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
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Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
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Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
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3 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
● Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless
button)
● Operating system controls
Wireless button
The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. Type control panel in the taskbar search box, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
‒ or –
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▲ On the taskbar, select the network status icon, and then select Network & Internet settings.
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Open Network & Internet
settings.
‒ or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
2. Under the Network & Internet Status section, select Network and Sharing Center.
3. Select Set up a new connection or network.
A list of options is displayed, allowing you to manually search for and connect to a network or to
create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the Network & Internet section, select Cellular, and then select Advanced Options.
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Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
1. Type location in the taskbar search box, and then select Location privacy settings.
2. Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
● External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information
between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the
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computer with the antenna of your phone or other device. With NFC and supported apps, you can share
websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 3.
Sharing
1. Confirm that the NFC function is enabled.
a. Type wireless in the taskbar search box, and then select Turn wireless devices on or off.
b. Confirm that the selection for NFC is On.
2. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect.
NOTE: To find the location of the antenna on the other NFC device, refer to your device instructions.
3. Follow any on-screen instructions to continue.
Connecting to a wired network
Select products may allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your
wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN-
Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 22.
If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an
optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or
expansion product.
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2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned off when the computer is connected directly to a LAN.
Turning on and customizing HP LAN-Wireless Protection
1. Connect a network cable to the network jack on the computer, or on an optional docking device or
expansion product.
2. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
3. Select Advanced, and then select Built-in Device Options.
4. Select the check box for LAN/WLAN Auto Switching and/or LAN/WWAN Auto Switching to turn off WLAN
and/or WWAN connections when connected to a LAN network.
5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
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Using HP MAC Address Pass Through to identify your computer
on a network (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications
on networks. This system MAC address provides unique identification even when your computer is connected
through an Ethernet adapter. This address is enabled by default.
Customizing MAC Address Pass Through
1. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select MAC Address Pass Through.
3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address
Pass Through or Custom Address to customize the address.
4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then
press enter to save the address.
5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the
system MAC address, select Reuse Embedded LAN Address.
‒ or –
Select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
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4 Navigating the screen
You can navigate the computer screen using one or more of the following methods:
● Use touch gestures directly on the computer screen.
● Use touch gestures on the TouchPad.
● Use an optional mouse or keyboard (purchased separately).
● Use an on-screen keyboard.
● Use a pointing stick.
Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
To customize gestures and see videos of how they work, type control panel in the taskbar search box,
select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Some products include a Precision TouchPad, which provides enhanced gesture functionality. To determine if
you have a Precision TouchPad and find additional information, select Start, select Settings, select Devices,
and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the TouchPad and a touch screen.
Tap
Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the
item. Double-tap an item to open it.
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Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your
fingers together.
● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your
fingers apart.
Two-finger slide (TouchPad and Precision TouchPad)
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right to move up,
down, or sideways on a page or image.
Two-finger tap (TouchPad and Precision TouchPad)
Tap two fingers on the TouchPad zone to open the options menu for the selected object.
NOTE: The two-finger tap performs the same function as right-clicking with a mouse.
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Three-finger tap (TouchPad and Precision TouchPad)
By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the
TouchPad zone to perform the gesture.
To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select Devices,
and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.
Four-finger tap (TouchPad and Precision TouchPad)
By default, the four-finger tap opens the Action Center. Tap four fingers on the TouchPad zone to perform the
gesture.
To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select Devices,
and then select Touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting.
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Three-finger swipe (TouchPad and Precision TouchPad)
By default, the three-finger swipe switches between open apps and the desktop.
● Swipe 3 fingers away from you to see all open windows.
● Swipe 3 fingers toward you to show the desktop.
● Swipe 3 fingers left or right to switch between open windows.
To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select Devices,
and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a gesture setting.
Four-finger swipe (Precision TouchPad)
By default, the four-finger swipe switches between open desktops.
● Swipe 4 fingers away from you to see all open windows.
● Swipe 4 fingers toward you to show the desktop.
● Swipe 4 fingers left or right to switch between desktops.
To change the function of this gesture, select Start, select Settings, select Devices, and then select
Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.
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One-finger slide (touch screen)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
● To move an object, press and hold your finger on an object, and then drag your finger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific
functions.
Using an on-screen keyboard (select products only)
1. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the
taskbar.
2. Begin typing.
NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
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5 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the
audio, video and camera features on your computer.
Using a camera (select products only)
Your computer has a camera (integrated camera) that records video and captures photographs. Some models
allow you to video conference and chat online using streaming video.
▲ To access the camera, type camera in the taskbar search box, and then select Camera from the list of
applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or
speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer’s instructions. To connect
high-definition speakers to the computer, see Setting up HDMI audio on page 32. Before connecting
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
To connect wireless headphones to your computer, follow the device manufacturer’s instructions.
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Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer’s instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel specific to your audio system.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer’s instructions.
For information about using your video features, refer to HP Support Assistant.
Connecting a DisplayPort device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the
computer.
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2. Connect the other end of the cable to the external DisplayPort device.
3. Press f1 to alternate the computer screen image between four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE: For best results, especially if you choose the «Extend» option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
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2. Connect the other end of the cable to the high-definition TV or monitor.
3. Press f1 to alternate the computer screen image between four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1, the display state changes.
NOTE: For best results, especially if you choose the «Extend» option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.
To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.
Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or
DisplayPort connectors on a hub or an external docking station. You can connect in several ways, depending
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on the type of graphics controller installed on your computer and whether or not your computer includes a
built-in hub. Go to Device Manager to find out what hardware is installed on your computer.
▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list
displays all the devices installed on your computer.
Connect displays to computers with Intel graphics (with an optional hub)
NOTE: With an Intel graphics controller and optional hub, you can connect up to three display devices.
To set up multiple display devices, follow these steps:
1. Connect one end of the USB Type-C cable (purchased separately) to the USB SuperSpeed port and
DisplayPort connector on the computer. Connect the other end of the cable to the external hub
(purchased separately). Be sure that the hub power adapter is connected to AC power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notification dialog box is displayed. Select the appropriate options to configure your displays. Multiple
display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or
Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.
Connect displays to computers with Intel graphics (with a built-in hub)
With your internal hub and Intel graphics controller, you can connect up to three display devices in the
following configurations:
● Three 3840 × 2160 DisplayPort monitors connected to an optional docking station
● One 3840 × 2160 DisplayPort monitor and one 1920 × 1200 HDMI monitor connected to the computer
To set up multiple display devices, follow these steps:
1. Connect your external display devices to the VGA port or DisplayPort connectors on the docking station.
2. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notification dialog box is displayed. Select the appropriate options to configure your displays. Multiple
display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or
Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
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To open Miracast:
▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer’s instructions.
For information about using your USB Type-C features, refer to HP Support Assistant.
Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
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6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter may not be available on your computer.
Using Sleep and Hibernation
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Windows has two power-saving states, Sleep and Hibernation.
● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 35.
● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 36.
Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
● Select the Start button, select the Power icon, and then select Sleep.
● Close the display (select products only).
● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
● Briefly press the power button (select products only).
You can exit Sleep in any of the following ways:
● Briefly press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
● Tap the TouchPad (select products only).
When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.
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Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1. Right-click the Power icon , and then select Power Options.
2. In the left pane, select Choose what the power buttons do (wording may vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
● Power button—Under Power and sleep buttons and lid settings (wording may vary by product),
select When I press the power button, and then select Hibernate.
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
may vary by product), select When I press the sleep button, and then select Hibernate.
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording may vary by
product), select When I close the lid, and then select Hibernate.
● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4. Select Save changes.
▲ To initiate Hibernation, use the method that you enabled in step 3.
▲ To exit Hibernation, briefly press the power button.
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.
Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the
display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
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If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 10 seconds.
● If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.
Using the Power icon and Power Options
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
● To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
.
● To use Power Options, right–click the Power icon , and then select Power Options.
Different Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is off and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve
battery charge. Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one or more of the following ways:
● When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full
capacity in no more than 30 to 45 minutes, depending on your computer model.
● When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full
capacity in no more than 90 minutes.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
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Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
Finding battery information in HP Support Assistant (select products only)
To access battery information:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
● HP Battery Check
● Information about battery types, specifications, life cycles, and capacity
Conserving battery power
To conserve battery power and maximize battery life:
● Lower the brightness of the display.
● Turn off wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
● The battery light (select products only) indicates a low or critical battery level.
– or –
● The Power icon shows a low or critical battery notification.
NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 37.
The computer takes the following actions for a critical battery level:
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in
the Sleep state and then shuts down and loses any unsaved information.
● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
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Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
● When updating the system BIOS
● When writing information to a disc (select products only)
Running on external power 39