Принтер hp smart tank 510 series инструкция по применению

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На NoDevice можно скачать инструкцию по эксплуатации для HP Smart Tank 510 Wireless All-in-One. Руководство пользователя необходимо для ознакомления с правилами установки и эксплуатации HP Smart Tank 510 Wireless All-in-One. Инструкции по использованию помогут правильно настроить HP Smart Tank 510 Wireless All-in-One, исправить ошибки и выявить неполадки.

1 User Guide HP Smart Tank 510 series

2 HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE. ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. Copyright 2020 HP Development Company, L.P. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac, OS X, macos, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency. Android and Chromebook are trademarks of Google LLC. Amazon and Kindle are trademarks of Amazon.com, Inc. or its affiliates. ios is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

3 Table of contents 1 Get started… 1 Printer parts… 2 Get to know the ink tank system… 4 Control panel features… 5 Control panel lights and display icons status… 7 Change the default paper settings detected by printer Paper basics Open the HP printer software (Windows) Use the HP Smart app to print, scan, and troubleshoot Sleep mode Quiet Mode Auto-Off Print Load media Print documents Print photos Print envelopes Print using the HP Smart app Print using the maximum dpi Print using a Mac desktop or laptop Print with mobile devices Tips for print success View print job status and manage print jobs (Windows) Customize your printer (Windows) Use Web Services What are Web Services? Set up Web Services Print with HP eprint Use the HP Connected website ENWW iii

4 Remove Web Services Copy and scan Copy documents Load original Scan using the HP Smart app Scan using the HP printer software Scan using Webscan Tips for successful scanning and copying Manage ink and printhead Ink levels Refill ink tanks Order ink supplies Print with black ink only Improve print quality Align printheads (cartridges) Clean printheads (cartridges) Clean printer Tips for working with ink and printhead Move printer Connect Before you begin To place the printer in setup mode Connect your printer to a wireless network with a router Connect wirelessly to the printer without a router (Wi-Fi Direct) Connect your printer by using the HP Smart app Change wireless settings Connect your printer to your computer with a USB cable (non-network connection) Change from a USB connection to a wireless network Use advanced printer management tools (for networked printers) Tips for setting up and using a networked printer Solve a problem Get help with HP online troubleshooting Get more help Printer control panel errors Get help from the HP Smart app Jams and paper-feed issues iv ENWW

5 Cartridge problem Printing issues Copy issues Scan issues Network and connection issues Printer hardware issues Solve problems using Web Services Restore original factory defaults and settings Maintain the printer HP support Appendix A Technical information Specifications Regulatory notices Environmental product stewardship program Index ENWW v

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7 1 Get started Printer parts Get to know the ink tank system Control panel features Control panel lights and display icons status Change the default paper settings detected by printer Paper basics Open the HP printer software (Windows) Use the HP Smart app to print, scan, and troubleshoot Sleep mode Quiet Mode Auto-Off ENWW 1

8 Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Printhead access door 7 Front door 8 Ink tank 9 Ink tank cap 10 Output tray 11 Output tray extender (also referred to as the tray extender) 12 Control panel 2 Chapter 1 Get started ENWW

9 13 Printheads 14 Printhead latch 15 USB port 16 Power connection ENWW Printer parts 3

10 Get to know the ink tank system Term Printheads Definition The printheads are the components in the print mechanism that apply ink to the paper. There are two printheads: a black ink printhead and a color ink printhead. CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so. Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so. Ink tanks There are four ink tanks. Each ink tank corresponds to an individual color: cyan, magenta, yellow and, black. Ink tank caps Alignment Ink tank caps are plugs that seal each ink tank. Alignment is a process of aligning the printheads to improve print quality. For more information about alignment, see Printhead Alignment icon on page Chapter 1 Get started ENWW

11 Control panel features Overview of buttons and lights Feature Description 1 Cancel button: Stops the current operation. 2 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam). Resume light: Indicates the printer is in a warning or error state. 3 Color Copy button: Starts a color copy job. To increase the number counter, press and hold the button. Copying starts two seconds after the last button press. 4 Black Copy button: Starts a black-and-white copy job. To increase the number counter, press and hold the button. Copying starts two seconds after the last button press. 5 Ink/Printhead light: Indicates ink tank or printhead problems. 6 Color Printhead icon and Black Printhead icon. 7 Control Panel Display: Indicates number counter, paper related issues, printhead problems, ink tank issues, Wi- Fi Direct status, wireless status, and signal strength. 8 Wireless button: Turns wireless capabilities on or off. Wireless light: Indicates whether the printer is connected to a wireless network. A blinking Wireless light indicates that the printer is not connected to a network or is trying to connect. During setup, it also indicates the printer is in setup mode. NOTE: If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, you can place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page Information button: Press this button to print an information page. The page provides information on the printer, the printer address, Wi-Fi Direct, network connection, and mobile printing. 10 Power button: Turns the printer on or off. ENWW Control panel features 5

12 Control panel display icons Icon Description Number Counter icon: Shows the number counter when you are copying documents, changes to the letter A when the printer is doing printhead alignment, and shows the letter E and a number when the printer is in an error state. Paper Error icon: Indicates a paper-related error. Alert icon: Indicates an error. The CMYK icons and Ink icons are used to indicate status of the four ink tanks in the printer. Each set of icons corresponds to an ink tank: cyan, magenta, yellow and, black. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the black printhead. Wi-Fi Direct icon: Indicates Wi-Fi Direct is on. Wireless status icons: Show the status of a wireless connection. The wireless status icons consist of three icons: (the Wireless icon), (the Wireless Attention icon), and (the Signal Bars icon) 6 Chapter 1 Get started ENWW

13 Control panel lights and display icons status Power button light Status On Off Dimmed Description The printer is on. The printer is powered off. Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes of inactivity. The printer automatically turns off after 2 hours of inactivity if: Printer is not connected to other devices through USB connection, and Wireless, Wi-Fi Direct, and Bluetooth are turned off. Blinking The printer is processing a job. To cancel the job, press (the Cancel button). Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is blinking fast, the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message. Wireless light and icons The Wireless light next to (the Wireless button) and the wireless status icons on the control panel display work together to indicate the status of a wireless connection. The Wireless light and Wireless status icons will only light up after alignment is completed during initial setup. Status The Wireless light, the Wireless icon, and the Signal Bars icon are on. Description The printer is connected to a wireless network. The Wireless light is off. The wireless capability of the printer is off. To turn on the wireless capability, press (the Wireless button). ENWW Control panel lights and display icons status 7

14 Status The Wireless light is blinking, the Wireless icon is on, and the Signal Bars icon are cycling. Description The printer is in Auto-wireless connect (AWC) mode. The Wireless light blinks for three seconds and then turns off. The wireless capability of the printer is disabled. Change the wireless settings. For more information, see Change wireless settings on page 77. The Wireless light is blinking, and the Wireless icon and Wireless Attention icon are on. There is no wireless signal. Make sure your wireless router or access point is powered on. Move the printer closer to the wireless router. The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking. One of the following might have occurred. The printer has a problem connecting to the wireless network. An error occurs or an overlap session is detected when using WPS. Press (the Wireless button) and the (Information button) together to run the wireless test, and then review the test report for information on how to solve the problem. The Wireless light is blinking, the Wireless icon is on, and the Signal Bars are blinking together. The printer is in the Wi-Fi Protected Setup (WPS) push mode. The Wireless light is blinking, and the Wireless icon is on. The wireless capability of the printer is on, but has not been configured. The Wireless light is blinking, the Wireless icon is on, the Signal Bars are cycling, and the Wireless Attention light is on. The wireless capability of the printer is on and has been configured before, and the printer is trying to connect to the network. Wi-Fi Direct icon 8 Chapter 1 Get started ENWW

15 Status The Wi-Fi Direct icon is on. The Wi-Fi Direct icon is off. Description Wi-Fi Direct is turned on and ready to use. Wi-Fi Direct is off. To turn the feature on or off, see To turn Wi-Fi Direct on or off on page 73. Printhead icons and Ink/Printhead light The Alert icon, one of the Printhead icons, and the Ink/Printhead light are blinking. Cause One of the following might have occurred. The corresponding printhead is missing. The corresponding printhead is installed incorrectly. The corresponding printhead still has an orange plug or plastic tape on it. The corresponding printhead is incompatible or damaged. Solution Make sure both printheads are properly installed. Install any missing printhead. If both printheads are installed, remove the printhead indicated, make sure there is no orange plug or plastic tape on it, and then reinsert the printhead securely. Make sure that you are using the correct HP printheads for your printer. NOTE: For more information, see Cartridge problem on page 94. NOTE: Do not open the printhead latch unless instructed to do so. The Alert icon, both Printhead icons, and the Ink/Printhead light are blinking. ENWW Control panel lights and display icons status 9

16 Cause One of the following might have occurred. One or both printheads are missing. One or both printheads are installed incorrectly. One or both printheads still have an orange plug or plastic tape on them. One or both printheads are incompatible or damaged. Solution Make sure both printheads are properly installed. Install any missing printheads. If both printheads are installed, remove the printheads, make sure there is no orange plug or plastic tape on them, and then reinsert the printheads securely. Make sure that you are using the correct HP printheads for your printer. NOTE: For more information, see Cartridge problem on page 94. NOTE: Do not open the printhead latch unless instructed to do so. Printhead Alignment icon Alignment status icon The Number Counter icon shows an A or a blinking A. Cause The printer is doing printhead alignment. A blinking «A» appears when the alignment page is being printed or scanned. It stops blinking after the page is printed or scanned. «A» disappears after the scan when printhead alignment is complete. Solution Once the alignment page is printed, place the printed page printside down on the scanner glass, and then press one of the copy buttons on the control panel to scan the page. Printhead alignment is complete after the scan. NOTE: To learn how to load an original, see Load original on page 46. The Number Counter icon shows a blinking A. The Alert icon, Resume light, and Power light are blinking. Cause Printhead alignment failed. This occurs after you have scanned the alignment page. Solution Try one of the following: Press (the Resume button) to reprint the alignment page. Press one of the copy buttons to rescan the alignment page. If you do not do anything, printhead alignment gets canceled after some time. 10 Chapter 1 Get started ENWW

17 Alert icon, Paper Error icon, and Resume light The Alert icon, the Paper Error icon, and the Resume light are on. Cause There is no paper in the input tray. Solution Load paper in the input tray. For information about how to load paper, see Load media on page 23. The Alert icon, the Paper Error icon, and the Resume light are blinking. Cause The printer receives a printing job, and detects that there is no paper in the input tray. Solution Load paper, and then press printing. (the Resume button) to continue Number Counter icon The Number Counter icon is showing E1 or E2, and the Resume light is blinking. Cause Paper width mismatch (E1) or Paper length mismatch (E2) has occurred. When printing, the printer detects that the paper size of the printing job does not match the width or length of the paper loaded. Solution 1. Press (the Cancel button) to cancel printing. 2. Load paper that matches the size of the page you want to print, or change the paper size settings in your application to match the size of the paper you are using. 3. Print the document again. TIP: You can change the default paper size automatically detected by the printer. For more information, see Change the default paper settings detected by printer on page 14. The Number Counter icon is showing E3. At the same time, the Ink/Printhead light, and the Resume light are blinking. ENWW Control panel lights and display icons status 11

18 Cause Solution The carriage inside the printer has stalled. 1. Open the front door, then the printhead access door. 2. Make sure the printhead latch is properly closed and the print carriage is not obstructed. Do not open the printhead latch. 3. Remove any jammed paper or other objects blocking the carriage. 4. Close printhead access door and the front door. 5. Press (the Resume button) to continue printing or press (the Cancel button). See Jams and paper-feed issues on page 88 for more information. The Number Counter icon is showing E4, and the Resume light is blinking. Cause Solution There is a paper jam. Clear the jam, and then press (the Resume button) to continue printing. For more information, see Jams and paper-feed issues on page 88. CAUTION: Do not open the printhead latch. The Number Counter icon is showing E5. Cause The scanner is not working. Solution Turn the printer off, and then on again. If the problem persists, contact HP. The printer still prints even if the scanner is not working. The Number Counter icon is showing E6. 12 Chapter 1 Get started ENWW

19 Cause The printer is in an error state. Solution Reset the printer. 1. Turn off the printer. 2. Unplug the power cord. 3. Wait a minute, and then plug the power cord back in. 4. Turn on the printer. If the problem persists, contact HP. Ink icon, CMYK icon, and Ink/Printhead light The CMYK icons are on, and one or more Ink icons are blinking. Cause Ink tank is low on ink. Solution Refill the indicated ink tank that is low on ink. The CMYK icons are on, and one or more Ink icons are blinking. The Ink/Printhead light is on. Cause Ink tank is very low on ink. Solution Refill the indicated ink tank that is very low on ink. The Number Counter icon shows E7. The CMYK icons are on. The Ink/Printhead light, one or more Ink icons, and the Alert icon are blinking. Cause Ink tank is out of ink. Solution Refill the indicated ink tank that is out of ink. ENWW Control panel lights and display icons status 13

20 Change the default paper settings detected by printer The printer can automatically detect whether the input tray is loaded with paper and also detect whether the loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size detected by the printer. To change the default paper settings from the embedded web server 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page Click the Settings tab. 3. From the left menu, click Preferences, click Tray and Paper Management, and then make the necessary changes. 4. Click Apply. 14 Chapter 1 Get started ENWW

21 Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. This section contains the following topics: Recommended papers for printing Order HP paper supplies Recommended papers for printing Photo printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and in two finishes — glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability. HP Advanced Photo Paper This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents. HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. ENWW Paper basics 15

22 Business documents Everyday printing Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share. HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel. HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. HP Office Recycled Paper Order HP paper supplies HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. 16 Chapter 1 Get started ENWW

23 Open the HP printer software (Windows) You can use the HP printer software to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide. After installing the HP printer software, depending on your operating system, do one of the following: NOTE: If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print, scan, and troubleshoot on page 18. Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the printer name. Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. ENWW Open the HP printer software (Windows) 17

24 Use the HP Smart app to print, scan, and troubleshoot HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through , text messages, and popular cloud and social media services (such as icloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. NOTE: The HP Smart app is supported on ios, Android, Windows 10, OS X 10.11, and macos and later devices. The app might not be available in all languages. Some features might not be available with all printer models. Get more information about the HP Smart app For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 30, Scan using the HP Smart app on page 47, and Get help from the HP Smart app on page 87. For more information, you can also visit: ios/android: Windows: Mac: To install the HP Smart app and connect to your printer 1. To get the HP Smart app, visit 123.hp.com to download and install the app. Users of ios, Android, and Windows 10 devices can also get the app from the device’s app store. 2. After installation, open the app. ios/android: From the device desktop or app menu, tap HP Smart. Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list. Mac: From the Launchpad, select the HP Smart app. 3. Connect to your printer. For information, see Connect your printer by using the HP Smart app on page Chapter 1 Get started ENWW

25 Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. The Power button light is dimmed and the printer control panel display is off in Sleep mode. Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. To change the Sleep mode settings from the Embedded Web Server (EWS) 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page Click the Settings tab. 3. In the Power Management section, click Energy Save Mode, and select the desired option. 4. Click Apply. ENWW Sleep mode 19

26 Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page Click the Quiet Mode tab. NOTE: The Quiet mode tab is available only if the printer is connected from the HP printer software. 3. Click On or Off. 4. Click Save Setting. To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the EWS. For more information, see Open the embedded web server on page Click the Settings tab. 3. In the Preferences section, select Quiet Mode, and then select On or Off 4. Click Apply. 20 Chapter 1 Get started ENWW

27 Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use. Auto-Off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct capability, or is not using these capabilities. Auto-Off is disabled when a printer s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. TIP: To conserve battery power, you can enable Auto-Off, even when the printer is connected or wireless is turned on. ENWW Auto-Off 21

28 2 Print Load media Print documents Print photos Print envelopes Print using the HP Smart app Print using the maximum dpi Print using a Mac desktop or laptop Print with mobile devices Tips for print success View print job status and manage print jobs (Windows) Customize your printer (Windows) 22 Chapter 2 Print ENWW

29 Load media To load paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print-side up, and slide the stack of paper down until it stops. If you are loading small-size paper (like photo paper), make sure the paper stack is aligned with the farright side of the tray. ENWW Load media 23

30 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. Raise the input tray. 24 Chapter 2 Print ENWW

31 2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. a. For envelope with flap on the long edge, insert the envelope vertically with the flap on the left side and facing down. b. For envelope with the flap on the short edge, insert the envelope vertically with the flap on the top and facing down. ENWW Load media 25

32 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5. Pull out the output tray and the tray extender. 26 Chapter 2 Print ENWW

33 Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 23. To print a document (Windows) 1. From the File menu in your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips. NOTE: If you change the paper size, be sure to load the correct paper in the input tray. 5. Click OK to close the Properties dialog box. 6. Click Print or OK to begin printing. To print on both sides of the page (Windows) 1. From the File menu in your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut, and then select an option from the Print On Both Sides Manually drop-down list. To change other print settings, click the other tabs. To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips. NOTE: If you change the paper size, be sure to load the correct paper in the input tray. 5. Click OK to close the Properties dialog box. 6. Click Print or OK to begin printing. ENWW Print documents 27

34 Print photos Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 23. To print a photo on photo paper (Windows) 1. From the File menu in your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips. NOTE: If you change the paper size, be sure to load the correct paper in the input tray. 5. Click OK to close the Properties dialog box. 6. Click Print or OK to begin printing. NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper so it does not start to curl, which could reduce the quality of your printout. 28 Chapter 2 Print ENWW

35 Print envelopes Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 23. NOTE: For details on how to format text for printing on envelopes, refer to the documentation of the application that you are using. To print an envelope (Windows) 1. From the File menu in your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs. To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips. NOTE: If you change the paper size, be sure to load the correct paper in the input tray. 5. Click OK to close the Properties dialog box. 6. Click Print or OK to begin printing. ENWW Print envelopes 29

36 Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your ios, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 18. To begin using the HP Smart app to print 1. Load paper in the input tray. For more information, see Load media on page Open the HP Smart app on your device. 3. On the Home screen of HP Smart, make sure your printer is selected. TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it. To use a different printer, click or tap or add a new printer. (Plus icon) on the Home screen, and then select a different printer To print from Android or ios device 1. On the Home screen of HP Smart, tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos and documents from your device, cloud storage, or social media sites. 2. Select the photo or document you want to print. 3. Tap Print. To print from a Windows 10 device 1. On the Home screen of HP Smart, click or tap Print at the bottom of the screen. 2. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print. Select Print Document, locate a PDF document you want to print, and then click or tap Print. 3. Select the appropriate options. To view more settings, click or tap More settings. For more information about printing settings, see Tips for print success on page Click or tap Print to begin printing. To print from a Mac device 1. On the Home screen of HP Smart, click Print tile, and then click Print Document or Print Photo. 2. Locate the document or photo in the Documents folder or Pictures library, or browse to another folder where the file is saved. 3. Select the document or photo you want, and then click Print. 4. Select a different printer or make any changes to the print settings, such as paper size or output quality. 5. Click Print. 30 Chapter 2 Print ENWW

37 Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For supported print resolutions, visit the printer support website at To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. Windows 10, Windows 8.1, and Windows 8 Click the Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper Type drop-down list, select the appropriate paper type. Click the Advanced tab, and then select Print in Max DPI. Windows 7 Click the Paper/Quality tab. From the Media drop-down list, select the appropriate paper type. Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list. In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog. For more printing tips, see Printer settings tips on page Confirm the orientation on the Layout tab, and then click OK to print. ENWW Print using the maximum dpi 31

38 Print using a Mac desktop or laptop Instructions for HP AirPrint-compatible printers and Mac computers with OS X and macos and later. Printer connected to network If your printer is already set up and connected to your wireless network, you can enable printing from a Mac desktop or laptop using the System Preferences menu. 1. Open System Preferences and select Printers and Scanners. 2. Click Add + to set up the printer on your Mac. Choose your printer from the displayed list of network printers, then click Add. This will install the available print, scan, or fax drivers for your printer. These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and printer alerts. Printer not connected to network If you have not set up or connected your printer to your network, go to 123.hp.com to install the necessary software. 32 Chapter 2 Print ENWW

39 Print with mobile devices Print from mobile devices You can print documents and photos directly from your mobile devices, including ios, Android, Windows Mobile, Chromebook and Amazon Kindle. NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print using the HP Smart app on page 30. To print from mobile devices 1. Make sure your printer and device are turned on and connected to the same wireless network. TIP: If you want to print without connecting to a router, use Wi-Fi Direct to print from mobile device. For more information, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page Enable printing on your mobile device: ios: Use the Print option from the Share menu. NOTE: Devices running ios 4.2 or later have AirPrint preinstalled. Android: Download the HP Print Service Plugin (supported by Android 4.4 devices and later) from the Google Play Store and enable it on your device. Windows Mobile: Tap Print from the Device menu. No setup is required since the software is preinstalled. NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the Add Printer wizard. Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing. Amazon Kindle Fire HD9 and HDX: The first time you select Print on your device, the HP Print Service Plugin is automatically downloaded to enable mobile printing. NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile Printing website ( ). If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/ region or language. 3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 23 for more information). Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing. NOTE: To change the default paper settings, see Change the default paper settings detected by printer on page 14. ENWW Print with mobile devices 33

40 Tips for print success Paper loading tips Printer settings tips To print successfully, the HP printheads should be functioning properly, the ink tanks should be filled with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. For more information, see Tips for working with ink and printhead on page 66. Print settings do not apply to copying or scanning. Paper loading tips Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and type to avoid a paper jam. Load the paper with side to be printed on facing up. Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Printer settings tips Printer settings tips (Windows) For more information, see Load media on page 23. To change default print settings, open the HP printer software, click Print & Scan, and then click Set Preferences. For information how to open the printer software, see Open the HP printer software (Windows) on page 17. TIP: To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips. You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK. To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK. To delete a printing shortcut, select it, and then click Delete. NOTE: You cannot delete the default printing shortcuts. To understand paper and paper tray settings: Paper Size: Select the paper size you loaded in the input tray. Paper Source: Select the paper tray you loaded the paper into. Paper Type or Media: Select the paper type you are using. 34 Chapter 2 Print ENWW

41 To understand color or black and white settings: Color: Uses black and color ink for full color prints. Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints. High Quality Grayscale: Uses black and color ink to produce a wider range of black and grey tones for high quality black and white prints. To understand print quality settings: The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink. Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed. Normal: Suitable for most print jobs. Best: Better dpi than Normal. Print in Max DPI: Highest dpi setting available for print quality. HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved print quality. To understand page and layout settings: Orientation: Select Portrait for vertical prints or Landscape for horizontal prints. Print on Both Sides Manually: Manually flip the pages after one side of the paper prints out so that you can print on both sides of the paper. Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select this option if your reading habit is from left to right. Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select this option if your reading habit is from right to left. Borderless or Page Borders: Allows you to add or remove borders to the pages if you print the document with two or more pages per sheet. Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet. Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages. Reverse page order or Page Order: Allows you to print pages from front to back or in reverse order. ENWW Tips for print success 35

42 View print job status and manage print jobs (Windows) To view, pause, or cancel your print jobs, open the HP printer software (available from the Start menu), click Print & Scan, and then click See What s Printing. 36 Chapter 2 Print ENWW

43 Customize your printer (Windows) To change the printer name, security settings, or other properties, open the HP printer software (available from the Start menu), click Print & Scan, and then click Customize Your Printer. ENWW Customize your printer (Windows) 37

44 3 Use Web Services What are Web Services? Set up Web Services Print with HP eprint Use the HP Connected website Remove Web Services 38 Chapter 3 Use Web Services ENWW

45 What are Web Services? HP eprint HP eprint is a free service from HP that allows you to print to your HP eprint-enabled printer anytime, from any location. It’s as simple as sending an to the address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an , you can print from anywhere, using HP eprint. Once you have signed up for an account on HP Connected ( ; might not be available in all countries/regions), you can sign in to customize your printer s HP eprint address, control who can use the address to print, and get help for HP eprint. ENWW What are Web Services? 39

46 Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services using the embedded web server 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page Click the Web Services tab. 3. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions to accept the terms of use. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 4. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. 40 Chapter 3 Use Web Services ENWW

47 Print with HP eprint HP eprint allows you to print to your HP eprint-enabled printer anytime, from any location. Before you can use HP eprint, make sure the printer is connected to an active network providing Internet access. To find the HP eprint address Press (the Information button) to print an information page, and then find the address for your printer from the page. To print a document using HP eprint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page your document to the printer. a. On your computer or mobile device, open your application. NOTE: For information about using the application on your computer or mobile device, see the documentation provided with the application. b. Create a new and attach the document to print. c. Send the to the printer address. The printer prints the attached document. NOTE: The will be printed once it is received. As with any , there is no guarantee when or whether it will be received. You can check the print status on HP Connected ( ;). This site might not be available in all countries/regions. NOTE: Documents printed with HP eprint may appear different from the original. Style, formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like. To turn off HP eprint using the embedded web server 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page Click the Web Services tab. 3. From the left menu, click Web Services Settings, and then click Summary. 4. In the Web Services Settings section, click Turn off for HP eprint. NOTE: To remove all Web Services, see Remove Web Services on page 43. Click here to go online for more information. ENWW Print with HP eprint 41

48 Use the HP Connected website Use HP s free HP Connected website to set up increased security for HP eprint, and specify the addresses that are allowed to send to your printer. You can also get product updates, and other free services. Go to the HP Connected website (might not be available in all countries/regions) for more information and specific terms and conditions: 42 Chapter 3 Use Web Services ENWW

49 Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the embedded web server 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page Click the Web Services tab. 3. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on-screen instructions. ENWW Remove Web Services 43

50 4 Copy and scan Copy documents Load original Scan using the HP Smart app Scan using the HP printer software Scan using Webscan Tips for successful scanning and copying 44 Chapter 4 Copy and scan ENWW

51 Copy documents To copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. You can also use the HP Smart app to copy from your mobile device. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot on page Load paper in the input tray. For information about how to load paper, see Load media on page Load the original print-side down near the icon at the corner of the scanner glass. For more information, see Load original on page Press either (the Black Copy button) or (the Color Copy button) to make a copy. Copying will start two seconds after the last button press. TIP: You can increase the number counter by pressing, and holding a copy button. To change the paper settings when copying Current paper type Do this To change to this paper type Printer display shows this icon Plain paper Press and hold both copy buttons ( ) at the same time for three seconds. Photo paper Press and hold both copy buttons ( ) at the same time for three seconds. Photo paper Plain paper ENWW Copy documents 45

52 Load original To load an original on the scanner glass 1. Lift the scanner lid. 2. Load the original print-side down near the icon at the corner of the scanner glass. 3. Close the scanner lid. 46 Chapter 4 Copy and scan ENWW

53 Scan using the HP Smart app This section provides basic instructions for using the HP Smart app to scan from your ios, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 18. You can use the HP Smart app to scan documents or photos from the printer’s scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via , SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using. Scan from an ios or Android device Scan from the printer to your Mac device Scan from a Windows 10 device Scan from an ios or Android device 1. Open the HP Smart app on your device. 2. On the Home screen of HP Smart, make sure your printer is selected. TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it. To use a different printer, click or tap or add a new printer. (Plus icon) on the Home screen, and then select a different printer 3. Tap the scanning option you want to use. If you are using the device camera, make sure you are in a well-lit area, and the photo or document does not blend in with the surface it rests on. If you are using the printer scanner, tap the Settings icon to select the input source and change the scan settings, and then tap the Scan icon. If you select the option for files and photos, follow onscreen instructions to select the desired file, make the desired changes, and save the changes. 4. When you have finished adjusting the scanned document or photo, save, share, or print it. Scan from the printer to your Mac device 1. Load the original print-side down near the icon at the corner of the scanner glass on the printer. 2. Open the HP Smart app on your device. 3. On the Home screen of HP Smart app, make sure your printer is selected. 4. Click the Scan tile. 5. From the Scan window, make the desired changes, and then click Scan. 6. In the scan preview, click Edit to make the desired changes, and then apply the changes. 7. Click Add Pages to add pages to your scan job, if necessary, and then print, save, or share the scan. ENWW Scan using the HP Smart app 47

54 Scan from a Windows 10 device To scan a document or photo using the printer scanner 1. Load the original print-side down near the icon at the corner of the scanner glass on the printer. 2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page Select Scan, and then select Scanner. 4. Click or tap the Settings icon to modify the basic settings. Select Glass from the Source drop-down list. 5. Click or tap the Preview icon to preview and adjust the image if necessary. 6. Click or tap the Scan icon. 7. Make other adjustments if necessary: Click or tap Add Pages to add more documents or photos. Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle. 8. Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon to share it with others. To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page Select Scan, and then select Camera. 3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the screen to take an image. 4. Adjust boundaries if needed. Click or tap the Apply icon. 5. Make other adjustments if necessary: Click or tap Add Pages to add more documents or photos. Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle. 6. Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon to share it with others. 48 Chapter 4 Copy and scan ENWW

55 To edit a previously scanned document or photo HP Smart provides editing tools, such as crop and rotate, which you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page Select Scan, and then select Import. 3. Select the document or photo that you want to adjust, and then click or tap Open. 4. Adjust boundaries if needed. Click or tap the Apply icon. 5. Make other adjustments if necessary: Click or tap Add Pages to add more documents or photos. Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle. 6. Select the file type you want, and then click or tap Save or Share to save the file or share it with others. ENWW Scan using the HP Smart app 49

56 Scan using the HP printer software Scan from a computer Change scan settings (Windows) Create a new scan shortcut (Windows) Scan from a computer Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1. Load the original print-side down near the icon at the corner of the scanner glass. 2. In the HP printer software (available from the Start menu), click Scan, and then click Scan a Document or Photo. 3. Select the type of scan you want and then click Scan. Choose Save as PDF to save the document (or photo) as a PDF file. Choose Save as JPEG to save the photo (or document) as an image file. NOTE: scan. Click the More link at the top right corner of the Scan dialog to review and modify settings for any For more information, see Change scan settings (Windows) on page 50. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. To scan a document or photo to (Windows) 1. Load the original print-side down near the icon at the corner of the scanner glass. 2. In the HP printer software, available from the Start menu, click Scan, and then click Scan a Document or Photo. 3. Select the type of scan you want and then click Scan. Choose as PDF or as JPEG to open your software with the scanned file as an attachment. NOTE: scan. Click the More link at the top right corner of the Scan dialog to review and modify settings for any For more information, see Change scan settings (Windows) on page 50. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans. 50 Chapter 4 Copy and scan ENWW

57 1. Load the original print-side down near the icon at the corner of the scanner glass. 2. In the HP printer software, available from the Start menu, click Scan, and then click Scan a Document or Photo. 3. Click the More link in the top right corner of the HP Scan dialog. The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section. 4. Click each section at the left of the detailed settings pane to review the settings in that section. You can review and change most settings using drop-down menus. Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either click OK to accept or click Cancel to cancel any changes on this pane to return to the detailed settings pane. 5. When you have finished changing settings, do one of the following: Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is finished. Click the save icon to the right of the shortcut, and then click Scan. Create a new scan shortcut (Windows) You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG. 1. Load the original print-side down near the icon at the corner of the scanner glass. 2. In the HP printer software, available from the Start menu, click Scan, and then click Scan a Document or Photo. 3. Click Create New Scan Shortcut. 4. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create. For example, if you are creating a new shortcut for photos, choose either Save as JPEG or as JPEG. This makes available the options for working with graphics when scanning. 5. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of the shortcut. NOTE: scan. Click the More link at the top right corner of the Scan dialog to review and modify settings for any For more information, see Change scan settings (Windows) on page 50. ENWW Scan using the HP printer software 51

58 Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: By default, Webscan is off. You can enable this feature from the EWS. To enable Webscan If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network. 1. Open the embedded web server. For more information, see Open the embedded web server on page Click the Settings tab. 3. In the Security section, click Administrator Settings. 4. Select Webscan to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print-side down near the icon at the corner of the scanner glass. For more information, see Load original on page Open the embedded web server. For more information, see Open the embedded web server on page Click the Scan tab. 4. Click Webscan in the left pane, change any settings, and then click Start Scan. 52 Chapter 4 Copy and scan ENWW

59 Tips for successful scanning and copying Use the following tips to copy and scan successfully: Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. Load the original print-side down near the icon at the corner of the scanner glass. To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image. To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. You can also use the app to scan from your mobile device. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot on page 18. ENWW Tips for successful scanning and copying 53

60 5 Manage ink and printhead This section contains the following topics: Ink levels Refill ink tanks Order ink supplies Print with black ink only Improve print quality Align printheads (cartridges) Clean printheads (cartridges) Clean printer Tips for working with ink and printhead Move printer 54 Chapter 5 Manage ink and printhead ENWW

61 Ink levels You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software to determine when the tanks need to be refilled. To check the ink levels from the printer software (Windows) 1. In the HP printer software (available from the Start menu), click Estimated Levels at the top of the window. 2. In the Toolbox, click the Estimated Levels tab. ENWW Ink levels 55

62 Refill ink tanks NOTE: Product service or repairs required as a result of filling the ink tanks improperly and/or using non-hp ink will not be covered under warranty. To refill the ink tanks 1. Open the front door. 2. Open the cap of the ink tank you plan to refill. 3. Depending on the type of ink bottles you have, do one of following: Screw-cap bottles: Twist to remove the cap of the ink bottle. 56 Chapter 5 Manage ink and printhead ENWW

63 Flip-cap bottles: Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the bottle, and then pull open the top part of the cap. 4. Match the color of the ink bottle with the color of the ink tank. Hold the bottle on the tank nozzle, making sure the tip of the bottle fits properly over the nozzle, and let the ink drain into the tank until the tank is full. If the ink does not drain immediately, remove the bottle and properly reinsert it on the tank. NOTE: Do not squeeze the ink bottles when filling ink. The ink bottles you have might vary. Screw-cap bottles Flip-cap bottles NOTE: If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry location. ENWW Refill ink tanks 57

64 5. Close the ink tank cap securely. 6. Repeat steps 2 to 5 to refill other ink tanks. 7. Close the front door of the printer. Precautions for working with ink bottles Use the following tips to work with ink bottles: Keep the ink bottles beyond the reach of children. Open the ink bottles only when you plan to fill the ink tanks. Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks. Store the ink bottles in a cool, dark place. Do not drink or place in mouth. 58 Chapter 5 Manage ink and printhead ENWW

65 Order ink supplies Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. You can also find this information on the product label located on the inside of the front door. To order original HP supplies for the printer, go to If prompted, choose your country/ region, and then follow the prompts to find the right ink bottles for your printer. NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your country/ region, you may still view supplies information and print a list for reference when shopping at a local HP reseller. ENWW Order ink supplies 59

66 Print with black ink only To print with black ink only(windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. Windows 10, Windows 8.1, and Windows 8 Click Paper/Quality tab. Under Print in Grayscale, select Black Ink Only from the list, and then click OK. Windows 7 On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options dialog box. From the Print in Grayscale drop-down list, select Black Ink Only, and then click OK. 60 Chapter 5 Manage ink and printhead ENWW

67 Improve print quality From the printer software, you can print a diagnostics page to determine if cleaning or aligning the printheads (cartridges) is recommended to improve print quality. To print a print quality diagnostics page from the printer control panel 1. Load Letter or A4 unused plain white paper into the input tray. 2. Press (the Color Copy button), and (the Resume button) at the same time. To print a print quality diagnostics page (Windows) 1. Load Letter or A4 unused plain white paper into the input tray. 2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, and then click Print Quality Diagnostics Page. 5. Review the cyan, magenta, yellow, and black boxes along with the other content on the diagnostics page. ENWW Improve print quality 61

68 6. Clean the printheads (cartridges), if the diagnostic page shows steaks or missing portions of the color and black boxes. For more information, see Clean printheads (cartridges) on page Align the printheads (cartridges) if straight lines appear jagged on printouts, or if the diagnostic page indicates aligning printheads might help. For more information, see Align printheads (cartridges) on page If print quality problems persist after cleaning and aligning printheads (cartridges), contact HP support. From the HP Smart app, you can also improve the print quality. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page Chapter 5 Manage ink and printhead ENWW

69 Align printheads (cartridges) Aligning the printheads (cartridges) can improve print quality. If you notice misaligned colors or lines in your printouts or on the print quality diagnostics page, you should perform an alignment. For more information about the print quality diagnostics page, see Improve print quality on page 61. To align the printheads (cartridges) (Windows) 1. Load Letter or A4 unused plain white paper into the input tray. 2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen instructions. ENWW Align printheads (cartridges) 63

70 Clean printheads (cartridges) If your prints are streaked or have incorrect or missing colors, the printheads might need to be cleaned. You can also check the print quality diagnostics page to determine if cleaning is recommended. The cleaning process prints one page to attempt to clean the printheads. For more information about the print quality diagnostics page, see Improve print quality on page 61. NOTE: Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of the printheads. To clean the printheads (cartridges) (Windows) 1. Load Letter or A4 unused plain white paper into the input tray. 2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen instructions. 64 Chapter 5 Manage ink and printhead ENWW

71 Clean printer You can run a cleaning routine from the printer software to prevent back of page smearing. To clean the printer from the printer software (Windows) 1. Load Letter or A4 unused plain white paper into the input tray. 2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen instructions. ENWW Clean printer 65

72 Tips for working with ink and printhead Printhead tips Ink tips Use the following tips to work with printheads: Use original HP printheads. To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads reduces ink evaporation. Install both the black and color printheads correctly. For more information, see Cartridge problem on page 94. After you have set up the printer, do not open the printhead latch unless instructed to do so. Align the printer for best print quality. See Printing issues on page 101 for more information. If you remove a printhead from the printer for any reason, try to replace it again as soon as possible. Outside of the printer, if unprotected, the printhead may begin to dry out. Use the following tips to work with ink: Make sure the ink tanks are not low on ink before printing. For more information, see Ink levels on page 55. Refill the ink tanks when they are low on ink. Printing with the ink tanks low on ink may cause damage to your printer. Do not tilt the printer. NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-hp supplies. Product service or repairs required as a result of using a non-hp supply will not be covered under warranty. 66 Chapter 5 Manage ink and printhead ENWW

73 Move printer To prevent damage to the printer or ink leakage, follow these instructions. If you are moving the printer within your home or office, keep the printhead latch closed, and keep the printer level. If you are moving the printer outside your home or office, see the instructions provided inbox for moving printer, or visit ENWW Move printer 67

74 6 Connect Before you begin To place the printer in setup mode Connect your printer to a wireless network with a router Connect wirelessly to the printer without a router (Wi-Fi Direct) Connect your printer by using the HP Smart app Change wireless settings Connect your printer to your computer with a USB cable (non-network connection) Change from a USB connection to a wireless network Use advanced printer management tools (for networked printers) Tips for setting up and using a networked printer 68 Chapter 6 Connect ENWW

75 Before you begin Ensure the following: The wireless network is set up and working properly. The printer and the computers that use the printer are on the same network (subnet). While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password. The wireless network name is the name of your wireless network. The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA passphrase or WEP key. If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes find them on the back or side of the wireless router. If you cannot find the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the wireless network. ENWW Before you begin 69

76 To place the printer in setup mode If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page Chapter 6 Connect ENWW

77 Connect your printer to a wireless network with a router TIP: To print a wireless quick start guide, press (the Information button) for three seconds. TIP: To restore the printer network settings, see Restore original factory defaults and settings on page 111. Connect your printer to a wireless network using HP printer software Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN network, make sure you have the following: A wireless b/g/n network that includes a wireless router or access point. NOTE: The printer supports connections using 2.4GHz and 5GHz. A computer that is already connected to the wireless network that you want to use to connect your printer. Network name (SSID). WEP key or WPA Passphrase (if needed). To connect your printer using HP printer software (Windows) If connecting the printer wirelessly using HP software, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page In the HP printer software (available from the Start menu), click Tools. 2. Click Device Setup & Software. 3. Click Connect a new device, click Wireless, and then follow the onscreen instructions. Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before connecting your printer to a wireless network using WPS, make sure you have the following: A wireless b/g/n network that includes a WPS-enabled wireless router or access point. NOTE: The printer supports connections using 2.4GHz and 5GHz. A computer that is already connected to the wireless network that you want to use to connect your printer. Be sure you have installed the HP printer software on the computer. If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your router has a push button, follow the PIN method. To use the Push Button Configuration (PBC) method 1. Press and hold (the Wireless button) on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking. ENWW Connect your printer to a wireless network with a router 71

78 2. Press the WPS button on your router. NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. To use the PIN method 1. Find the WPS PIN by printing an information page. To print the page, press (the Wireless button) and (the Information button) at the same time, and hold them for five seconds. The WPS PIN is printed at the top of the information page. 2. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN. NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains lit. 72 Chapter 6 Connect ENWW

79 Connect wirelessly to the printer without a router (Wi-Fi Direct) With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct NOTE: For more information about Wi-Fi Direct, visit Make sure Wi-Fi Direct for your printer is turned on. Make sure your computer or mobile device has the necessary software. If you are using a computer, make sure you have installed the printer software provided with the printer. If you have not installed the HP printer software on the computer, connect your computer to Wi-Fi Direct for your printer first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. If you are using a mobile device, make sure you have installed a compatible printing app. Up to five computers and mobile devices can use the same Wi-Fi Direct connection. Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection. Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet. To turn Wi-Fi Direct on or off When Wi-Fi Direct is turned on, the follow these instructions. (Wi-Fi Direct icon) should appear on the printer display. If the icon is off, On the printer control panel, press (the Wireless button), and (the Resume button) at the same time, and hold them for three seconds. To turn off Wi-Fi Direct, follow the same instructions. NOTE: When you turn on Wi-Fi Direct the first time, the printer automatically prints a Wi-Fi Direct guide. The guide provides instructions about how to use Wi-Fi Direct. You can also press (the Resume button), and (the Information button) at the same time to print this guide. The guide may not be available in all languages. To find the Wi-Fi Direct name or password From the printer control panel, press (the Information button) to print the printer information page. NOTE: For other network details, press (the Wireless button), and (the Information button) at the same time to print the network configuration page. ENWW Connect wirelessly to the printer without a router (Wi-Fi Direct) 73

80 To change the Wi-Fi Direct connection security settings for the printer using the embedded web server 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page Click the Network tab. 3. From the left menu, click Wi-Fi Direct, and then click the Edit Settings button. 4. Make the necessary changes. 5. Click Apply. To print from a wireless-capable mobile device that supports Wi-Fi Direct For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. 4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP Smart Tank (where ** are the unique characters to identify your printer). If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile device will connect to the printer automatically and send the print job. If the Wi-Fi Direct connection security for the printer is set to Manual: If the printer prints out a page with a PIN code, follow the instruction on the page. TIP: You can change the Wi-Fi Direct connection security setting for the printer from the embedded web server (EWS). For more information, see To change the Wi-Fi Direct connection security settings for the printer using the embedded web server on page 74. To print from a wireless-capable mobile device that does not support Wi-Fi Direct 1. Make sure you have installed a compatible printing app on your mobile device. For more information, visit 2. Make sure you have turned on Wi-Fi Direct on the printer. For more information, see To turn Wi-Fi Direct on or off on page Turn on the wireless (Wi-Fi) connection on your mobile device. For more information, see the documentation provided with the mobile device. 4. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP Smart Tank (where ** are the unique characters to identify your printer). 74 Chapter 6 Connect ENWW

81 NOTE: To find the Wi-Fi Direct name or password, see To find the Wi-Fi Direct name or password on page Enter the Wi-Fi Direct password of your printer when prompted. 6. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure you have turned on Wi-Fi Direct on the printer. For more information, see To turn Wi-Fi Direct on or off on page Turn on the computer’s Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP Smart Tank (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. To find the Wi-Fi Direct name or password, see To find the Wi-Fi Direct name or password on page Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. a. Depending on your operating system, do one of the following: Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the printer name. Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. b. In the printer software, click Tools. c. Click Device Setup & Software, and then select Connect a new device. d. When the Connection Options software screen appears, select Wireless. Select your HP printer from the list of detected printers. e. Follow the onscreen instructions. 5. Print your document. ENWW Connect wirelessly to the printer without a router (Wi-Fi Direct) 75

82 Connect your printer by using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on ios, Android, Windows, and Mac devices. For information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page Make sure your printer and device are turned on and connected to the same wireless network. 2. If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in the network setup mode by restoring the printer network settings. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page If you are using an ios or Android mobile device, make sure the device has Bluetooth turned on. NOTE: HP Smart uses Bluetooth for printer setup only. This helps to make the setup process faster and easier on ios and Android mobile devices. Printing using Bluetooth is not supported. 4. Open the HP Smart app on your device. 5. ios/android: On the Home screen of HP Smart, tap (Plus icon), and then select the printer. If the printer is not in the list, tap Add a new printer. Windows: On the Home screen of HP Smart, click or tap (Plus icon), and then select or add a printer. Mac: On the Home screen of HP Smart, click (Plus icon), and then select the printer. If the printer is not in the list, click Printer, and select Set up a new printer. Follow the onscreen instructions on your device to add the printer to your network. 76 Chapter 6 Connect ENWW

83 Change wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. To turn on or off the wireless capability of the printer Press (the Wireless button) to turn on or off the printer wireless capabilities. If the printer has an active connection to a wireless network, the Wireless light is on solid blue, and the printer display shows the Wireless icon and the Signal Bars icon. If wireless is turned off, the Wireless light is off. For more information about the wireless status, see Control panel lights and display icons status on page 7. To print the wireless network test report and network configuration page Press (the Wireless button) and (the Information button) at the same time. The wireless network test report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more. The network configuration page shows the network status, hostname, network name, and more. To change wireless settings (Windows) This method is available if you have already installed the printer software. IMPORTANT: This method requires a USB cable. Do not connect the USB cable until prompted to do so. 1. In the HP printer software (available from the Start menu), click Tools. 2. Click Device Setup & Software. 3. Select Reconfigure Wireless Settings. Follow the onscreen instructions. To change wireless settings using the HP Smart app 1. If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page Tap (Plus icon) on the Home screen of HP Smart, and then select the option to add a new printer. ENWW Change wireless settings 77

84 Connect your printer to your computer with a USB cable (nonnetwork connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. If the printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, follow the steps below to connect the printer with the USB cable. To connect the printer with the USB cable 1. Enter 123.hp.com in a web browser on your computer to download and install the HP printer software. You can also use the HP printer software CD (if provided), or download the software from NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3. Follow the onscreen instructions. 78 Chapter 6 Connect ENWW

85 Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless b/g/n network that includes a wireless router or access point. Before changing from a USB connection to a wireless network, make sure that: The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable. Your computer is already connected to the wireless network that you want to connect the printer. NOTE: If you are unable to set up the connection following the steps in this section, see Network and connection issues on page 107. To change from a USB connection to a wireless network (Windows) 1. In the HP printer software (available from the Start menu), click Tools. 2. Click Device Setup & Software. 3. Select Convert a USB connected device to wireless. Follow the onscreen instructions. To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows) 1. Before you proceed, make sure your computer and printer meet the following requirements: Your printer is currently connected to your computer through USB. Your computer is currently connected to a wireless network. 2. Open the HP Smart app. For information, see Use the HP Smart app to print, scan, and troubleshoot on page Make sure your printer is selected. TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it. To use a different printer, click or tap or add a new printer. (Plus icon) on the Home screen, and then select a different printer 4. Click Learn More when you see Make printing easier by connecting your printer wirelessly on top of the home page of the app. ENWW Change from a USB connection to a wireless network 79

86 Use advanced printer management tools (for networked printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password. Open the embedded web server About cookies Open the embedded web server You can use one of the following ways to open the embedded web server. To open the embedded web server through a network 1. Find the IP address or hostname of the printer by printing the printer information page. To print the page, press (the Information button) on the printer control panel. NOTE: The printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is , type the following address into a Web browser: To open the embedded web server from the HP printer software (Windows) 1. Open the printer software. For more information, see Open the HP printer software (Windows) on page Click the Print & Scan tab, and then click Maintain Your Printer. 3. In Toolbox, click the Device Information tab. 4. After the printer information is retrieved, click Printer EWS Home Page near the bottom right of the page. To open the embedded web server through Wi-Fi Direct 1. Make sure you have turned on Wi-Fi Direct on the printer. To turn on Wi-Fi Direct, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP Smart Tank (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. To find the Wi-Fi Direct name or password, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page In a supported web browser on your computer, type the following address: 80 Chapter 6 Connect ENWW

87 About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies. NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following features: Starting where you left the application (especially useful when using setup wizards) Remembering the EWS browser language setting Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser. ENWW Use advanced printer management tools (for networked printers) 81

88 Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer. If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer. Learn more about configuring your network and the printer for wireless printing. Click here to go online for more information. Learn how to find your network security settings. Click here to go online for more information. Make sure your wireless network provides an Internet connection. Make sure the printer is on the network. Make sure the printer and device are turned on and connected to the same wireless network. If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page 111. If you are using a mobile device, make sure the device has Bluetooth turned on. Learn about the HP Print and Scan Doctor. Click here to go online for more information. NOTE: This utility is only available for the Windows operating system. Learn how to change from a USB to wireless connection. Click here to go online for more information. Learn how to work with your firewall and antivirus programs during printer setup. Click here to go online for more information. 82 Chapter 6 Connect ENWW

89 7 Solve a problem This section contains the following topics: Get help with HP online troubleshooting Get more help Printer control panel errors Get help from the HP Smart app Jams and paper-feed issues Cartridge problem Printing issues Copy issues Scan issues Network and connection issues Printer hardware issues Solve problems using Web Services Restore original factory defaults and settings Maintain the printer HP support ENWW 83

90 Get help with HP online troubleshooting Use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify your problem and click the appropriate link. NOTE: The HP online troubleshooting wizards might not be available in all languages. Online troubleshooting tool Troubleshoot paper jam issues Troubleshoot a print carriage jam Troubleshoot issues with print job not printing Troubleshoot copy and scan issues Troubleshoot print quality issues Find network settings for a wireless connection Troubleshoot wireless network connection issues Convert a USB connection to wireless Troubleshoot a firewall or antivirus issue Troubleshoot Wi-Fi Direct connection issues Troubleshoot mobile network issues HP Print and Scan Doctor Use this tool to learn how to: Clear jammed paper from the printer and resolve paper or paper feed issues. Clear obstructions that are blocking the print carriage. Resolve issues with printer responsiveness, pages not printing, or Unable to print errors. Determine why the printer will not copy or scan, or improve the quality of your copies or scans. Improve the quality of your prints. Find your wireless network name (SSID) and password. Resolve wireless networking issues, including issues with setting up a wireless connection for the first time or fixing a connection that is no longer working. Convert your printer-to-computer connection from USB to wireless. Determine if a firewall or antivirus program is preventing your computer from connecting to the printer and resolve the issue. Resolve Wi-Fi Direct problems or configure Wi-Fi Direct. Resolve issues with connecting a mobile device to your printer. Automatically diagnose and resolve printer issues. (For Windows operating systems only) HP Virtual Agent Chat with HP Virtual Agent to troubleshoot issues. 84 Chapter 7 Solve a problem ENWW

91 Get more help Solve printer issues with HP online troubleshooting tools Get help with HP online troubleshooting on page 84 Get printer documentation, troubleshooting information, software updates, and more Diagnose and resolve printer issues HP Print and Scan Doctor (For Windows operating systems only) Use my mobile device to print, scan, and manage my printer with the HP Smart app ios/android: Windows: Mac: Scan with HP Scan software HP Scan software Contact HP support Contact support website Order ink supplies HP Sure Supply Print from anywhere to my HP eprint-enabled printer HP eprint Register my product View printer warranty options ENWW Get more help 85

92 Printer control panel errors If the Number Counter icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number Counter icon is alternating between the letter E and the number 4, it indicates that a paper jam has occurred. For details on the errors and solutions, see Control panel lights and display icons status on page Chapter 7 Solve a problem ENWW

93 Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page Open the HP Smart on your device. 2. On the Home screen of HP Smart, make sure your printer is selected. TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it. To use a different printer, click or tap or add a new printer. (Plus icon) on the Home screen, and then select a different printer 3. To view the printer status, click or tap the printer icon. ENWW Get help from the HP Smart app 87

94 Jams and paper-feed issues Clear a paper or print carriage jam Solve paper jam issues. Use an HP online troubleshooting wizard Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed. Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing jams Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that are blocking the print carriage in the printhead access area. NOTE: Do not use any tools or other devices to remove jammed objects. Always use caution when removing jammed objects from inside the printer. To clear a paper jam from the input tray 1. Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Pull the paper gently out of the input tray. 3. Make sure there is no foreign object in the paper path, and then reload paper. NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing serious paper jams. Do not take down the input tray shield. 4. Press (the Resume button) on the control panel to continue the current job. To clear a paper jam from the output tray 1. Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 88 Chapter 7 Solve a problem ENWW

95 2. Pull the paper gently out of the output tray. 3. Press (the Resume button) on the control panel to continue the current job. To clear paper or other objects from the printhead access area 1. Press (the Cancel button) to cancel printing. If this does not clear the error, complete the following steps to clear the jam manually. 2. Close the output tray extender, and then close the output tray. 3. Open the front door of the printer. ENWW Jams and paper-feed issues 89

96 4. Open the printhead access door. 5. Make sure the print carriage is not obstructed. You might need to slide the carriage to the right side. Remove any jammed paper or other objects blocking the carriage. 6. Make sure the printhead latch is properly closed. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. 7. Close the front door of the printer. 90 Chapter 7 Solve a problem ENWW

97 8. Pull out the output tray and the tray extender. To clear a paper jam inside of the printer NOTE: Follow the instructions in this section after you have tried other ways to clear paper jams. Before you begin, make sure the ink tank caps are firmly closed to prevent ink from leaking. 1. Press (the Cancel button) to cancel printing. If this does not clear the error, complete the following steps to clear the jam manually. 2. Press (the Power button) to turn off the printer. 3. Lift the front of the printer so that the printer is resting on its rear, to expose the bottom cleanout. Locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to open it. NOTE: Do not keep the printer in a tilted position for too long to prevent ink from leaking. 4. Remove the jammed paper. ENWW Jams and paper-feed issues 91

98 5. Close the cleanout door. Gently push the door towards the printer until both latches snap into place. 6. Turn the printer upright, and then press (the Power button) to turn on the printer. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. Do not overfill the input tray, but make sure that you have at least 5 pages loaded, for best results. Keep your printer free of dust and debris by removing paper and closing the input tray when not in use. Remove printed papers from the output tray frequently. Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Use HP paper for optimum performance. See Paper basics on page 15 for more information about HP paper. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far down in the input tray. Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. Solve paper-feed problems What kind of problem are you having? Paper is not picked up from the input tray Make sure paper is loaded in the input tray. For more information, see Load media on page 23. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. Clean the paper rollers. Pages are skewing 92 Chapter 7 Solve a problem ENWW

99 Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit against the left side of the paper. Load paper into the printer only when it is not printing. Multiple pages are being picked up Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. Make sure the input tray is not overloaded with paper. Make sure the pieces of the loaded paper are not sticking together. Use HP paper for optimum performance and efficiency. Clean the paper rollers. To clean the paper rollers manually 1. Gather the following materials: A long, lint-free cotton swab Distilled, filtered, or bottled water (tap water might damage the printer) 2. Press (the Power button) to turn off the printer. 3. Disconnect the power cord from the rear of the printer. 4. Disconnect the USB cable, if it is not already disconnected. 5. Raise the input tray. 6. Lift and hold the input tray shield. NOTE: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams. 7. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area. 8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth. 9. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup. 10. Lower the input tray shield. 11. Allow the rollers to dry for 10 or 15 minutes. 12. Reconnect the power cord to the rear of the printer. 13. Reconnect the USB cable to the printer if necessary. 14. Press the Power button to turn on the printer. ENWW Jams and paper-feed issues 93

100 Cartridge problem If a message indicates a printhead (cartridge) problem, try the following in order: 1. Verify that the indicated printhead is correctly installed. 2. Clean the printhead contacts. 3. Contact HP support for assistance. Go to NOTE: For more information on printhead problem, see Printhead icons and Ink/Printhead light on page 9. To verify the printhead installed properly NOTE: The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to do so. 1. Make sure the printer is turned on. 2. Close the output tray extender, and then close the output tray. 3. Remove and reinsert the printhead. a. Open the front door of the printer. 94 Chapter 7 Solve a problem ENWW

101 b. Open the printhead access door. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. c. Push down to open the printhead latch. d. Remove the printhead from the carriage. e. Check if there is a plug on top of the printhead or plastic tape on the printhead contacts. If there is, remove the plug from top of the printhead and the plastic tape from contacts. NOTE: Do not touch the electrical contacts on the printhead. ENWW Cartridge problem 95

102 f. Slide the printhead into the slot until it clicks into place. g. Close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. h. Close the front door of the printer. 4. Pull out the output tray and the tray extender. 96 Chapter 7 Solve a problem ENWW

103 To clean printhead contacts NOTE: Open the printhead latch and clean printhead contacts only when necessary; for example, if a printhead cannot be detected. The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to do so. The cleaning procedure should take only a few minutes. Make sure that the printheads are reinstalled in the printer as soon as possible. It is not recommended to leave the printheads outside of the printer longer than 30 minutes. This could result in damage to the printheads. 1. Make sure the printer is turned on. 2. Close the output tray extender, and then close the output tray. 3. Open the front door of the printer. ENWW Cartridge problem 97

104 4. Open the printhead access door. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. 5. Push down to open the printhead latch. 6. Remove the printhead indicated in the error message. 7. Clean the printhead contacts and printer contacts. a. Hold the printhead by its sides and locate the electrical contacts on the printhhead. The electrical contacts are the small gold-colored dots on the printhead. 98 Chapter 7 Solve a problem ENWW

105 b. Wipe only the contacts with a dry swab or lint-free cloth. NOTE: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the printhead. c. On the inside of the printer, locate the contacts for the printhead. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the printhead. d. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the printhead. 9. Close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. ENWW Cartridge problem 99

106 10. Close the front door of the printer. 11. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on. 100 Chapter 7 Solve a problem ENWW

107 Printing issues Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for the Windows operating system. Troubleshoot problems with print jobs not printing. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the on-screen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending upon your operating system, do one of the following: Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Windows 7: From the Windows Start menu, click Devices and Printers. b. Either double-click or right-click the icon for your printer and select See what’s printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. ENWW Printing issues 101

108 To verify that the printer is set as the default printer a. Depending upon your operating system, do one of the following: Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Windows 7: From the Windows Start menu, click Devices and Printers. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 10 : From the Windows Start menu, click Windows System, and then click Control Panel. Windows 8.1 and Windows 8 : i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the Settings icon. ii. Click or tap Control Panel. Windows 7: From the Windows Start menu, click Control Panel. b. Click System and Security, and then click Administrative Tools. c. Double-click Services. d. Right-click the Print Spooler, and then click Properties. e. On the General tab, make sure Automatic is selected from the Startup type drop-down list. f. Under Service status, check the status. If the service is not running, click Start. If the service is running, click Stop, and then click Start to restart the service. Then click OK. 6. Restart the computer. 7. Clear the print queue. 102 Chapter 7 Solve a problem ENWW

109 To clear the print queue a. Depending upon your operating system, do one of the following: Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Under Hardware and Sound, click View devices and printers. Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Windows 7: From the Windows Start menu, click Devices and Printers. b. Right-click the printer, and then select the option to see what is printing. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. To resolve print issues (OS X and macos) 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Printers & Scanners. b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: Delete: Cancel the selected print job. Hold: Pause the selected print job. Resume: Continue a paused print job. Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online ENWW Printing issues 103

110 Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the printheads to a capped position, where they are protected from drying out. To improve print quality, see Improve print quality on page Chapter 7 Solve a problem ENWW

111 Copy issues For more information, see Tips for successful scanning and copying on page 53. Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. ENWW Copy issues 105

112 Scan issues For more information, see Tips for successful scanning and copying on page 53. HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for the Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards might not be available in all languages. 106 Chapter 7 Solve a problem ENWW

113 Network and connection issues Fix network connection issues Choose one of the following troubleshooting options. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for the Windows operating system. Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working. Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer. Find network settings for a wireless connection, if you do not remember your wireless network name (SSID) or password. Convert a USB connection to wireless, to eliminate the USB cable between your devices and operate the printer over a wireless network. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting Print the wireless network test report and network configuration page. For more information, see Change wireless settings on page 77. Find network settings for wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). NOTE: This utility is only available for the Windows operating system. Use an HP online troubleshooting wizard Learn how to find your network name (SSID) and wireless password. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Fix Wi-Fi Direct connection For more information on Wi-Fi Direct, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page 73. Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct. ENWW Network and connection issues 107

114 NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Make sure that the Wi-Fi Direct icon on the printer display is on. To turn on Wi-Fi Direct, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page From your wireless computer or mobile device, turn on the wireless (Wi-Fi) connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4. If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit Convert USB connection to wireless To change the connection type, see Change from a USB connection to a wireless network on page 79. Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for the Windows operating system. Use an HP online troubleshooting wizard Convert a USB connection to wireless or Wi-Fi Direct. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. 108 Chapter 7 Solve a problem ENWW

115 Printer hardware issues Close printer door Make sure the printhead access door and the front door are properly closed. The printer shuts down unexpectedly Check the power and power connections. Make sure the printer’s power cord is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 21. Resolve printer failure Turn the printer off, then on. If that does not resolve the problem, contact HP. ENWW Printer hardware issues 109

116 Solve problems using Web Services If you are having problems using Web Services, such as HP eprint, check the following: Make sure the printer is connected to the Internet using a wireless connection. Make sure the latest product updates have been installed on the printer. Make sure Web Services is enabled on the printer. For more information, see Set up Web Services on page 40. Make sure the network hub, switch, or router is turned on and working correctly. If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Network and connection issues on page 107. If you are using HP eprint, check the following: Make sure the printer’s address is correct. Make sure that the printer’s address is the only address listed in the To line of the message. If other addresses are listed in the To line, the attachments you are sending might not print. Make sure you are sending documents that meet the HP eprint requirements. For more information, visit (might not be available in all countries/regions). If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or Safari). Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel or the embedded web server. If these settings are not updated, you will not be able to use Web Services. For more information, see Set up Web Services on page 40. TIP: For additional help on setting up and using Web Services, visit (might not be available in all countries/regions). 110 Chapter 7 Solve a problem ENWW

117 Restore original factory defaults and settings If you have made changes to the printer or network settings, you can restore the printer to the original factory settings or network settings. If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. You can also troubleshoot network connection issues by restoring the printer network settings. CAUTION: network. If you restore the printer network settings, you will need to reconnect the printer to the To restore the printer network settings from the printer control panel Press (the Wireless button) and (the Cancel button) at the same time, and hold them for five seconds. To restore the printer factory settings or network settings from the embedded web server (EWS) 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page Click the Settings tab. 3. Click Restore Defaults, and select the option to restore the factory default settings or network settings. 4. Click the button on the selected page to continue. To restore printer factory defaults from the printer control panel While holding (the Power button), press and hold (the Black Copy button) and (the Resume button) at the same time, until (spinning wheel) appears on the display. ENWW Restore original factory defaults and settings 111

118 Maintain the printer Clean the scanner glass Clean the exterior Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button), and unplug the power cord from the electrical socket. 1. Lift the scanner lid. 2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner. 3. Close the scanner lid, and turn on the printer. 112 Chapter 7 Solve a problem ENWW

119 Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the power button (the Power button), and unplugging the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. ENWW Maintain the printer 113

120 HP support For the latest product updates and support information, visit HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments. Troubleshooting: Use HP online tools to detect your printer and find recommended solutions. Contact HP NOTE: You can also use the HP Smart app to check printer errors and get troubleshooting assistance. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot on page 18. If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee): Chat with an HP support agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: Product name (located on the printer). Product number (located inside the front door) Serial number (located on the back or bottom of the printer) 114 Chapter 7 Solve a problem ENWW

121 Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at Additional warranty options Extended service plans are available for the printer at additional costs. Go to select your country/region and language, then explore the extended warranty options available for your printer. ENWW HP support 115

122 A Technical information This section provides regulatory and environmental information for the printer, as well as HP Company notices. The information contained herein is subject to change without notice. Visit to get user guides, troubleshooting help, and product support. To find environmental and regulatory information (including the European Union Regulatory Notice, North America EMC, Wireless and Telecom statements, and other compliance statements), see the Technical information section of the User Guide. To fix common printer problems, see the Solve a problem section of the User Guide. This section contains the following topics: Specifications Regulatory notices Environmental product stewardship program 116 Appendix A Technical information ENWW

123 Specifications System requirements For more information, visit For information about future operating system releases and support, visit Environmental specifications Input tray capacity Output tray capacity Paper type and size Paper weights Recommended operating temperature range: 15 to 30 (59 to 86 ) Operating temperature range: 5 C to 40 C (41 F to 104 F) Recommended Operating Humidity range: 20% to 80% RH non-condensing Operating Humidity range: 15% to 80% RH non-condensing Nonoperating (Storage) temperature range: -40 to 60 (-40 to 140 ) In the presence of high electromagnetic fields, it is possible the output from the printer may be slightly distorted HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Plain paper sheets (75 g/m2 [20lb]): Up to 100 Envelopes: Up to 10 Index cards: Up to 30 Photo paper sheets: Up to 30 Plain paper sheets (75 g/m2 [20lb]): Up to 30 Envelopes: Up to 10 Index cards: Up to 30 Photo paper sheets: Up to 30 For a complete list of supported media, see the printer software or the embedded web server (EWS). To open EWS, see Open the embedded web server on page 80. Plain Paper: 60 to 90 g/m² (16 to 24 lb) Envelopes: 75 to 90 g/m² (20 to 24 lb) ENWW Specifications 117

124 Cards: Up to 200 g/m² (110-lb index maximum) Photo Paper: Up to 300 g/m² (80 lb) Print specifications Print speeds vary according to the complexity of the document Method: drop-on-demand thermal inkjet Language: PCL3 GUI Copy specifications Resolution: up to 600 dpi Digital image processing Copy speeds vary according to the complexity of the document and model Scan specifications Resolution: up to 1200 x 1200 ppi optical For more information about ppi resolution, see the scanner software. Color: 24-bit color, 8-bit grayscale (256 levels of gray) Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution For supported print resolutions, visit Acoustic information If you have Internet access, you can access acoustic information from the HP website. 118 Appendix A Technical information ENWW

125 Regulatory notices The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: Regulatory model number Power cord instructions Visual display workplaces statement for Germany Noise emission statement for Germany European Union Regulatory Notice Declaration of conformity Regulatory wireless and wired statements Regulatory model number For regulatory identification purposes, your product is assigned with a Regulatory Model Number. The regulatory model number should not be confused with the marketing names or product numbers. Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product. The product uses either Vac or Vac and 50/60 Hz. CAUTION: To prevent damage to the product, use only the power cord that is provided with the product. Visual display workplaces statement for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Noise emission statement for Germany Geräuschemission LpA < 70 db am Arbeitsplatz im Normalbetrieb nach DIN T. 19 European Union Regulatory Notice ENWW Regulatory notices 119

126 Products bearing the CE marking comply to applicable EU Directives and related European Harmonised Standards. The full Declaration of Conformity can be found at the following website: (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany. Products with wireless functionality EMF This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. Wireless functionality in Europe If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. For products with b/g/n or Bluetooth radio: This product operates on radio frequency between 2400 MHz and MHz, with a transmit power of 20 dbm (100 mw) or less. For products with a/b/g/n radio: This product operates on radio frequencies between 2400 MHz and MHz, and between 5170 MHz and 5710 MHz, with a transmit power of 20 dbm (100 mw) or less. CAUTION: IEEE x wireless LAN with GHz frequency band is restricted for indoor use only for all countries reflected in the matrix. Using this WLAN application outdoor might lead to interference issues with existing radio services. Declaration of conformity Declaration of conformity can be found at Regulatory wireless and wired statements This section contains the following regulatory information pertaining to wireless and wired products: Notice to users in Brazil Notice to users in Taiwan Notice to users in Mexico Notice to users in Ukraine Notice to users in Taiwan (5 GHz) Notice to users in Serbia (5 GHz) 120 Appendix A Technical information ENWW

127 Notice to users in Thailand (5 GHz) Notice to users in Brazil Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados. Notice to users in Taiwan 低功率電波輻射性電機管理辦法 第十二條 經型式認證合格之低功率射頻電機, 非經許可, 公司 商號或使用者均不得擅自變更頻率 加大功率或變更設計之特性及功能 第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信 ; 經發現有干擾現象時, 應立即停用, 並改善至無干擾時方得繼續使用 前項合法通信, 指依電信法規定作業之無線電通信 低功率射頻電機須忍受合法通信或工業 科學及醫藥用電波輻射性電機設備之干擾 Notice to users in Mexico La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora. Notice to users in Ukraine Повідомлення для користувачів в Україні Технологія, що використовується Радіочастотні діапазони Максимальна потужність передавання WLAN Wi-Fi x (2,4 ГГц) ,5 МГц < 100 мвт (20 дбм) ЕІВП Bluetooth з низьким енергоспоживанням (2,4 ГГц) ,5 МГц < 100 мвт (20 дбм) ЕІВП Bluetooth (2,4 ГГц) ,5 МГц < 100 мвт (20 дбм) ЕІВП WLAN Wi-Fi x (5 ГГц) МГц МГц < 100 мвт (20 дбм) ЕІВП NOTE: Відповідні частотні діапазони та максимальна потужність передавання застосовуються, лише якщо в пристрої використовується зазначена технологія підключення. Notice to users in Taiwan (5 GHz) 在 秭赫頻帶內操作之無線資訊傳輸設備, 限於室內使用 應避免影響附近雷達系統之操作 ENWW Regulatory notices 121

128 Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od MHz. Notice to users in Thailand (5 GHz) เคร องว ทย คมนาคมน ม ระด บการแผ คล นแม เหล กไฟฟ าสอดคล องตามมาตรฐานความปลอดภ ยต อส ขภาพของมน ษย จากการ ใช เคร องว ทย คมนาคมท คณะกรรมการก จการโทรคมนาคมแห งชาต ประกาศก าหนด This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission. 122 Appendix A Technical information ENWW

129 Environmental product stewardship program Eco-Tips HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www8.hp.com/us/en/hp-information/global-citizenship/index.html. Eco-Tips European Union Commission Regulation 1275/2008 Paper Plastics Safety data sheets Recycling program HP inkjet supplies recycling program Power consumption Disposal of waste equipment by users Waste disposal for Brazil Chemical substances The Table of Hazardous Substances/Elements and their Content (China) Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) Restriction of hazardous substance (India) Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey) EPEAT SEPA Ecolabel User Information (China) China Energy Label for Printer, Fax and Copier Battery disposal in Taiwan European Union Battery Directive Battery notice for Brazil California Perchlorate Material Notice HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco Solutions website for more information on HP s environmental initiatives. ENWW Environmental product stewardship program 123

130 European Union Commission Regulation 1275/2008 Paper Plastics For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P15 Additional Information of the product IT ECO Declaration at productdata/itecodesktop-pc.html. This product is suited for the use of recycled paper according to DIN and EN 12281:2002. Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Safety data sheets Safety Data Sheets, product safety and environmental information are available at or on request. Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: Power consumption HP printing and imaging equipment marked with the ENERGY STAR logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products: Additional ENERGY STAR certified imaging product model information is listed at: Appendix A Technical information ENWW

131 Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou rede de assistência técnica autorizada pela HP. Não descarte o produto eletronico em lixo comum Para maiores informações, inclusive sobre os pontos de recebimento, acesse: Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: reach. The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国 电器电子产品有害物质限制使用管理办法 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 电线 印刷电路板 X 打印系统 X ENWW Environmental product stewardship program 125

132 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 显示器 X 喷墨打印机墨盒 驱动光盘 X 扫描仪 X 网络配件 X 电池板 X 自动双面打印系统 外部电源 X 本表格依据 SJ/T 的规定编制 : 表示该有害物质在该部件所有均质材料中的含量均在 GB/T 规定的限量要求以下 X: 表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 规定的限量要求 此表中所有名称中含 X 的部件均符合中国 RoHS 达标管理目录限用物质应用例外清单的豁免 此表中所有名称中含 X 的部件均符合欧盟 RoHS 立法 注 : 环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件 126 Appendix A Technical information ENWW

133 Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 單元 Restricted substances and its chemical symbols Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr +6 ) (PBB) (PBDE) 列印引擎 Print engine 外殼和紙匣 External casing and trays 電源供應器 Power supply 電線 Cables 印刷電路板 Print printed circuit board 控制面板 Control panel 墨水匣 Cartridge 掃描器組件 Scanner assembly 備考 1. 超出 0.1 wt % 及 超出 0.01 wt % 係指限用物質之百分比含量超出百分比含量基準值 Note 1: Exceeding 0.1 wt % and exceeding 0.01 wt % indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 備考 2. 係指該項限用物質之百分比含量未超出百分比含量基準值 Note 2: indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. 備考 3. 係指該項限用物質為排除項目 Note 3: indicates that the restricted substance corresponds to the exemption. 若要存取產品的最新使用指南或手冊, 請前往 選取搜尋您的產品, 然後依照畫面上的指示繼續執行 To access the latest user guides or manuals for your product, go to Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 127

134 Restriction of hazardous substance (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the «India E-waste Rule 2016.» It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule. Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey) EPEAT Türkiye Cumhuriyeti: AEEE Yönetmeliğine uygundur Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to For information on HP’s EPEAT registered products go to SEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于 63.0 db(a) 的办公设备不宜放置于办公室内, 请在独立的隔离区域使用 如需长时间使用本产品或打印大量文件, 请确保在通风良好的房间内使用 如您需要确认本产品处于零能耗状态, 请按下电源关闭按钮, 并将插头从电源插座断开 您可以使用再生纸, 以减少资源耗费 China Energy Label for Printer, Fax and Copier 复印机 打印机和传真机能源效率标识实施规则 依据 复印机 打印机和传真机能源效率标识实施规则, 该打印机具有中国能效标识 标识上显示的能效等级和操作模式值根据 复印机 打印机和传真机能效限定值及能效等级 标准 ( GB ) 来确定和计算 1. 能效等级 产品能效等级分 3 级, 其中 1 级能效最高 能效限定值根据产品类型和打印速度由标准确定 能效等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算 2. 能效信息 喷墨打印机 操作模式功率 睡眠状态的能耗按照 GB 的标准来衡量和计算 该数据以瓦特 (W) 表示 待机功率 待机状态是产品连接到电网电源上功率最低的状态 该状态可以延续无限长时间, 且使用者无法改变此状态下产品的功率 对于 成像设备 产品, 待机 状态通常相当于 关闭 状态, 但也可能相当于 准备 状态或者 睡眠 状态 该数据以瓦特 (W) 表示 睡眠状态预设延迟时间 128 Appendix A Technical information ENWW

135 出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式 ( 例如睡眠 自动关机 ) 的时间 该数据以分钟表示 附加功能功率因子之和 网络接口和内存等附加功能的功率因子之和 该数据以瓦特 (W) 表示 标识上显示的能耗数据是根据典型配置测量得出的数据, 此类配置包含登记备案的打印机依据复印机 打印机和传真机能源效率标识实施规则所选的所有配置 因此, 该特定产品型号的实际能耗可能与标识上显示的数据有所不同 要了解规范的更多详情, 请参考最新版的 GB 标准 Battery disposal in Taiwan European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. California Perchlorate Material Notice Perchlorate material — special handling may apply. See: This product’s real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California. ENWW Environmental product stewardship program 129