Siemens optipoint 500 entry инструкция

• Page 1
  HiPath 4000 Hicom 300 E/300 H Operating Instructions optiPoint 500 entry…

• Page 2: About These Operating Instructions

  About these Operating Instructions These Operating Instructions describe the use of the optiPoint 500 entry telephone in con- junction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 30 0 E/300 H, all Versions. They describe all functions you can use from your telephone. You may find that some func- tions you wish to use are not available on your telephone.

• Page 3: Basic Operating Instructions

  Basic operating instructions Basic operating instructions optiPoint 500 entry control panel Loudspeaker for Keys for open listening telephone settings Hand- Lamp function keys (variable) function keys (fixed) Dialling key- T wo keys with Six keys with variable functions: fixed functions:…

• Page 4: How To Use These Operating Instructions

  How to use these Operating Instructions Step by Step How to use these Operating Instructions T he o perat in g p ro ced ures are pres ented in a lo gic al s equ enc e in t he «co lo ured » c olumn . The s ymbo ls u sed h ave t he fo llow ing mean in gs: Lift the handset.

• Page 5: How To Access A Function

  The Appendix to these Operating Instructions contains an overview of the p ossib le cod es. If your optiPoint 500 entry does not have a «store» key, storage of a call forwarding destination can be initiated by lifting the handset and dialling the special code.

• Page 6: Table Of Contents

  Basic operating instructions ….3 optiPoint 500 entry control panel……. 3 Ø…

• Page 7
  Contents Last number redial ……… 18 Dialling with individual speed d ialling numbers .
• Page 8
  Contents Using a different telephone in the same way as your own ….33 Logging on to a different telep hone ……33 Deactivating identification at the other telephone .

• Page 9: Taking Calls And Setting Up Calls

  Taking calls and setting up calls Step by Step Taking calls and setting up calls Taking a call The telephone rings. Lift the handset. Terminating a call: Replace the hand set. Open listening within the room during a call You can allow other persons in the room to listen in on the call.

• Page 10: Taking A Call On A Line Key (Keysystem Working)

  Taking calls and setting up calls Step by Step Taking a call on a line key (keysystem working) Precondition: There is a line key with its own number on your telephone. The telephone rings. The line key lamp flashes rapidly. Lift the handset.

• Page 11: Using The Mailbox (Not For Uk)

  Taking calls and setting up calls Step by Step Using the mailbox (not for UK) Precondition: The «mailbox» and «output» keys have been configured on your telephone. Callers who dialled your number during your ab sence can leave a callback request in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available).

• Page 12: Activating/Deactivating Do Not Disturb

  Taking calls and setting up calls Step by Step Activating/deactivating do not disturb Precondition: System Support has enabled the do not d isturb facility for all Hicom users in your system. If you d o not wish to receive incoming calls, you can ac- tivate the do not disturb facility.

• Page 13: Setting Up Calls

  Setting up calls Step by Step Setting up calls Dialling with the handset off-hook Lift the handset. Internal: Enter the number. External: Enter the external code and the number. The called party is busy or does not answer: Replace the hand set. Dialling with the line key (keysystem working) Precondition: There is a line key with its own number…

• Page 14: Suppressing The Number Display At The Called Party

  Setting up calls Step by Step The called party is busy or does not answer: Press the key. The lamp goes out. S peaker Suppressing the number display at the called party Suppression of the number indication only applies to the next call and is not stored together with the redial function.

• Page 15: Calling Several Persons Simultaneously

  Calling several persons simultaneously Step by Step Calling several persons simultaneously Making a second call (consultation) You can set up a second call during a call in progress. The first party waits. Press the key. The lamp lights up. Consultation Make your call to the second party.

• Page 16
  Calling several persons simultaneously Step by Step ýFB F< Enter the UK code or Standard code for conference. If your telephone d oes not have a «conference» key: Enter the code for conference. A tone indicates that all three users have been intercon- nected to form a conference circuit.

• Page 17: Extending A Call

  Calling several persons simultaneously Step by Step Extending a call If the person you are conversing with wishes to be for- warded to another user, you can pass on the connection to this third person. The connection can be passed on with or without prior announcement.

• Page 18: Using Stored Numbers To Make Calls

  Using stored numbers to make calls Step by Step Using stored numbers to make calls Saved number redial Precondition: The «redial» key is configured on your telephone. If your telephone is configured for this type of redialling, you can store a number and then dial it at a later point in time (Æ…

• Page 19: Dialling With Individual Speed Dialling Numbers

  Using stored numbers to make calls Step by Step Dialling with individual speed dialling numbers Precondition: You have stored individual speed dialling numbers (Æ page 26). Lift the handset. F?< UK code or Standard code/Euro code Enter the code which has been programmed for you Ente r th e code ! Enter the special code (not for UK).

• Page 20: If You Don’t Get Through

  If you don’t get through… Step by Step If you don’t get through… Using the callback facility If an internal station which you have called is busy or there is no reply, you can place a request for callback. This also applies to external calls via ISDN switching centres.

• Page 21: Cancelling A Stored Callback Request

  If you don’t get through… Step by Step Cancelling a stored callback request Precondition: You have stored a callback request. Lift the handset. UK code or Standard code Enter the code which has been programmed for you. Ente r th e code ! Replace the hand set.

• Page 22: Telephone Settings

  Telephone settings Step by Step Telephone settings Adjusting the volume of the ringing tone Press one of the keys when the telephone is in the idle state. Press the key. To increase/decrease the volume: keep pressing the keys until the required volume level has b een reached. together Store.

• Page 23: Setting The Volume Of The Alerting Tone

  Telephone settings Step by Step Setting the volume of the alerting tone You hear aler ting tone if a call has not been picked up in your team. Press one of the keys when the telephone is in the idle state.

• Page 24: Preventing Misuse Of The Telephone

  Telephone settings Step by Step Preventing misuse of the telephone You can prevent unauthorised persons from using your telephone during your absence. Precondition: You have been assigned a personal iden- tification number (PIN) by System Support. Preventing unauthorised dialling: UK code or Stand ard code Euro code Enter the code which has b een programmed for you.

• Page 25: Storing Numbers

  Storing numbers Step by Step Storing numbers Storing a number for redialling Precondition: Your telephone is programmed for «Saved number redial» not «Last number redial». Storing a caller’s number or a number which has been dialled You have set up a call and are still engaged in this call. Or you have been called by — and are still conversing with — a user whose number has also been communi- cated to you.

• Page 26: Storing Individual Speed Dialling Numbers

  Storing numbers Step by Step Storing individual speed dialling numbers You can store a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button (Æ page 19). An existing number is overwritten. Press the key.

• Page 27: Forwarding Calls

  Forwarding calls Step by Step Forwarding calls Using fixed call forwarding Fixed call forwarding can be activated in a matter of sec- onds. It is advisable to use this type of call forwarding in order to reroute calls to the mailbox or to a permanent deput y, for example.

• Page 28: Deactivating Call Forwarding

  Forwarding calls Step by Step Euro code. If the «store» and «call forwarding» keys are not config- ured on your telephone: Lift the handset and enter the UK code. G>? Special code (not for UK). Press the key. Disconnect/Clear Press the key. The lamp goes out. Store If you have already lifted the handset and entered the special code:…

• Page 29: Forwarding Calls Automatically

  Forwarding calls Step by Step Forwarding calls automatically A call is diver ted to the fixed call forward ing destination even if you have not activated fixed call forwarding (and provided that your system is configured for this facility). If «forwarding ring no answer» (transfer of ringing) has been programmed, calls are rerouted automatically if, for example, they are not answered after several rings or they arrive when you are already engaged in a call.

• Page 30: Deactivating Call Forwarding

  Forwarding calls Step by Step Deactivating call forwarding Press the key. The lamp goes out. Call forwarding If your telephone d oes not have a «call forward ing» key: Lift the handset and enter the UK code or St andard cod e Replace the handset.

• Page 31: Storing A Destination For Fax, Pc Or «Busy»/Activating Call Forwarding

  Forwarding calls Step by Step Press the key. The lamp goes out. Store Call forward ing is thus activated. Storing a destination for fax, PC or «busy»/activating call forwarding Press the key. The lamp lights up. Store Enter the code for the type of call forwarding required. The codes are defined by System Suppor t.

• Page 32: Deactivating Call Forwarding For Fax, Pc Or «Busy

  Forwarding calls Step by Step Press the square key only (if your own station has the «Call forwarding for remote terminal» class of service). Enter the number of the destination and confirm your inp ut with the square key. Press the square key only (the telephone on which you are storing call forwarding thus b ecomes the call forwarding d estination).

• Page 33: Using A Different Telephone In The Same Way As Your Own

  Using a different telephone in the same way as your own Step by Step Using a different telephone in the same way as your own You can log on to another telephone belonging to the Hi- com system by means of a personal identification num- ber (PIN) (as of software status HiPath 40 00, Version 1 .0 und Hicom 300 E/300 H, and also telephones of net- worked HiPath 40 00 systems, e.g .

• Page 34: Deactivating Identification At The Other Telephone

  Using a different telephone in the same way as your own Step by Step Dialling after (successful) identification: You hear dial tone. Press the key. The lamp goes out. Speaker ýE Enter a number immediately. Call forwarding — follow me after successful identi- fication Press the key.

• Page 35: Relocating With The Telephone

  Relocating with the telephone Step by Step Relocating with the telephone Enquire with System Support whether this is possible with your telep hone system. After consulting with System Support, you can de- register your telep hone from its present station line and then re-register it at the new station line.

• Page 36: Making Calls In A Team

  Making calls in a team Step by Step Making calls in a team Taking a call for a colleague If a member of a team d oes not answer a call within 15 seconds (depending on the system), the other mem- b ers of the team hear an alerting tone.

• Page 37: Taking A Call In A Hunt Group

  Making calls in a team Step by Step Taking a call in a hunt group Precondition: A hunt group has been configured in the team. You — and all the members of the team — can be accessed by way of a hunt group number. Your telephone rings.

• Page 38: Labelling And Documentation

  CD-ROM (ask System Supp ort) in HTML and PDF format. The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens’ Sales Or- ganisation of via the following Internet address.

• Page 39: Advice For Users

  Advice for users Advice for users Care of the telephone • Use either a damp cloth or an antistatic cloth to clean the telephone set. Never use a dry cloth! • If the telephone set needs to be cleaned thoroughly, use a neutral, di- luted, surface-active cleaning agent.

• Page 40: Index

  Index Index Lampen=Leuchdiode LED ……3 Add -on conference ……..15 Mailbox …………11 Automatic call forwarding ……29 callback request ……..11 retrieving ……….11 Malfunctions ……….39 Call pickup (team) ……..36 Callback …………20 answering ……….20 Number label ……….

• Page 44
  -43$643360+;7330%638040:94<- 1P A31003-H8400-B305-1-7619 The inform ation in this docum ent contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.
• Page 45
  HiPath 4000 Hicom 300 E/300 H Quick-Reference Operating Instructions optiPoint 500 entry…
• Page 46
  Quick-reference operating instructions (appendix)

• Page 47: Important Functions At A Glance

  Important functions at a glance Making a call: Either: + when the other party answers Making a call with a line key: Line Redial (saved number): Store: Either: The connection has been set up: Redial Or: Any number: Store Redial Store Repeat: Redial…

• Page 48
  Without prior announcement: Consultation Setting up a conference call: First call Consultation Conference In the case of a telephone with no «conference» key: First call for UK or *3. Consultation Expanding conference (to includ e up to 8 users): Add-on conference for UK or *3 etc.
• Page 49
  Dialling with individual speed dialling numbers: F?< for UK or *8 (not for UK) + (0..9).

• Page 50: List Of Codes

  List of codes For information on the use of codes please refer to Æ page 5. Functio n UK code Stan dard code Euro co de Special code Camp-on/override * 6 0 * 1 9 * 1 9 Do not disturb on/off * 5 1 / # 5 1 * 4 0 / # 4 0 * 9 3 / # 9 3…

Page: 1

Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Documentation
HiPath 500, HiPath 3000, HiPath 5000
optiPoint 500 entry
Operating Instructions

Page: 2

Before You Begin
2
Before You Begin
These operating instructions describe the optiPoint 500 entry telephone on your
HiPath 500 and HiPath 3000 / 5000.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone — please contact your service
personnel.
• Your communications platforms does not support this function — please contact your
service personnel.
Important Notes
CE (customer equipment) does not continue to support emergency dialing after loss of
mains power, if battery back up and power fail switchover to emergency analogue phones
is not available.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks.
For information on telephone maintenance Æ Page 64.
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
Do not operate the telephone in environments where there is a danger of
explosions.
Use only original Siemens accessories. Using other accessories may cause
a hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems,
contact the service personnel.

Page: 3

Before You Begin
3
Marks
The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.
This device has been manufactured in accordance with our certified environ-
mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and elec-
tronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you pur-
chased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is in-
stalled and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equip-
ment.

Page: 4

Contents
4
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic operating instructions . . . . . . . . . . . . . . . . . . . .8
optiPoint 500 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
… With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
… With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making Calls – Basic Functions . . . . . . . . . . . . . . . .11
Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 12
Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 13
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 14
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 15
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 17
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 18
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 20

Page: 5

Contents
5
Making Calls – Convenience Functions . . . . . . . . .21
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 21
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering Calls from the Entrance Telephone
and Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Speed-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 25
Talking to Your Colleague with Discreet Calling
(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 26
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 27
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 28
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 29
Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 29
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 31
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . . 33
Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Busy Override — Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 34
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Saving Function, Procedures and Appointment . .36
Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Displaying and Assigning Call Charges . . . . . . . . .37
Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Page: 6

Contents
6
Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .38
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Silent Monitor (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 40
Locking the Telephone to Prevent Unauthorized Use. . . . . . . . . . . . . . 40
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 41
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Other Functions/Services . . . . . . . . . . . . . . . .42
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Delete received messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 43
Change call number (relocate). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 45
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 46
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Controlling Connected Computers or Other Programs and Telephone
Data Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Communicating with PC Applications over a CSTA Interface . . . . . . . . 49
Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 50
Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 51
Using Team Functions. . . . . . . . . . . . . . . . . . . . . . . . .52
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 53
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 53
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Team and Executive/Secretary Functions With
Assigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . .55
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Transferring Calls Directly to the Executive (Only in an Executive/Secretary
Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Page: 7

Contents
7
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . .56
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Special Functions in the LAN
(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 60
Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 61
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Documentation in Internet. . . . . . . . . . . . . . . . . . . . .63
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Overview of Functions and Codes (Alphabetical).68
FCC and Industry Canada Compliance. . . . . . . . . . .75
FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Page: 8

Basic operating instructions
8
Basic operating instructions
optiPoint 500 entry control panel
Keys for
telephone settings
Keypad
Handset
Speaker
for ring tones
Eight fixed function keys:
Consultation
Redial
Message Waiting
Callback
Speed Dial
Mute
Speaker
Release
LEDs
Your service personnel can customize the default assignment to meet your
preferences and requirements following order placement.

Page: 9

Basic operating instructions
9
Step by Step
How to Use these Operating
Instructions
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
n Lift the handset (off-hook).
t Replace the handset (on-hook).
s Conduct a call.
o Enter a telephone number or code.
dd Enter the PIN.
u or v Press volume controls on the telephone.
w You hear a tone.
A long tone (positive confirmation tone) confirms that
you have successfully activated a function or procedure.
A short tone (negative confirmation tone) indicates that
the function or procedure was rejected.
Press the key.
Press the illuminated key.
Press the flashing key.

Page: 10

Step by Step
Basic operating instructions
10
Accessing Functions
… With Codes
You can activate the functions of your system by enter-
ing codes such as:
qmk DND (do not disturb) on.
rmk DND (do not disturb) off.
All codes to activate or enable functions are always in-
troduced by pressing the star key, and all codes to de-
activate, disable or delete functions are always entered
starting with the pound key.
An alphabetically ordered overview of all functions and
their corresponding codes can be found in the
Appendix («Overview of Functions and Codes
(Alphabetical)» Æ Page 68 = Quick-Reference Operating
Instructions).
… With Function Keys
Functions for which a key has been set up can be ac-
cessed directly as follows.
Press the «consultation hold» key. The function is exe-
cuted, provided this is possible in the current situation.
If your service personnel has changed the default
assignments and saved functions on keys in ac-
cordance with your requests or requirements,
you can execute these functions by pressing the
appropriate keys.
Consultation

Page: 11

Making Calls – Basic Functions
11
Step by Step
Making Calls – Basic Functions
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-
quence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
Answering a Call
The telephone rings.
n Lift the handset.
u or v To raise or lower the volume, keep pressing the keys un-
til the desired volume is set.
Your service personnel can adjust the ring ca-
dence for external and internal calls for you. In
other words, different ring cadences can be set
for different internal callers.

Page: 12

Step by Step
Making Calls – Basic Functions
12
Open Listening in the Room During a
Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating this function:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Speaker
Speaker

Page: 13

Making Calls – Basic Functions
13
Step by Step
Dialing Numbers/Making Calls
Answering a Call With the Handset
n Lift the handset.
o Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
t Replace the handset.
or
Press the key.
On-Hook Dialing
o Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The other party answers with speaker:
n Lift the handset.
The called party does not answer or is busy:
Press the key. The LED goes out.
or
Press the key.
Ending the call
t Replace the handset.
or
Press the key.
Release
Speaker
Release
Release

Page: 14

Step by Step
Making Calls – Basic Functions
14
Redialing a Number
The last three external telephone numbers dialed are
stored automatically.
You can redial them simply by pressing a key.
n Lift the handset.
Press this key.
Turning the Microphone On and Off
To prevent the other party from listening in while you
consult with someone in your office, you can temporari-
ly switch off the handset microphone or the handsfree
microphone.
Precondition: You are conducting a call. The
microphone is switched on.
Press the key. The LED lights up.
Turning off the mute:
Press the illuminated key. The LED goes out.
Calling a Second Party
(Consultation Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
Press the key. LED flashes.
o Call the second station.
Return to the first party:
Press this key and wait two seconds.
or (depending on the configuration)
Press the key twice.
Redial
If this feature is configured (contact the service
personnel), accounts codes entered are also
saved Æ Page 37.
Mute
Mute
Consultation
Consultation
Consultation

Page: 15

Making Calls – Basic Functions
15
Step by Step
Switching to the Party on Hold (Toggle)
qf Press the key. Enter the code. LED continues to flash.
Combining the calling parties into a three-party
conference
qg Press the key. Enter the code. The LED goes out.
Connecting the other parties to each other
t Replace the handset.
Transferring a Call
If the person you are speaking to wants to talk to anoth-
er colleague of yours, you can transfer the call that col-
league.
Press the key. LED flashes.
o Enter the number of the party to which you want to
transfer the call.
s Announce the call, if necessary.
t Replace the handset.
Consultation
Consultation
Consultation

Page: 16

Step by Step
Making Calls – Basic Functions
16
Call Forwarding
Using Variable Call Forwarding
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system).
n Lift the handset.
qe Enter the code.
e or f or g Enter the line type you wish to use: 1 = all calls,
2 = external calls only, 3 = internal calls only
o w Enter the destination number (without the external code).
Deactivating call forwarding:
n Lift the handset.
re w Enter the code.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 58!
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact the service per-
sonnel), you can also forward calls to this desti-
nation. Destinations: fax = 870, DID = 871,
fax DID = 872.

Page: 17

Making Calls – Basic Functions
17
Step by Step
Using Call Forwarding No Reply (CFNR)
Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are re-
ceived while another call is ongoing can be automatical-
ly forwarded to a specified telephone.
n Lift the handset.
qhmi Enter the code.
o w Enter the destination number.
• Enter the internal station number for internal desti-
nations
• Enter the external code and the external station
number for external destinations
t Replace the handset.
Deactivating Call Forwarding No Reply:
n Lift the handset.
rhmi w Enter the code.
t Replace the handset.

Page: 18

Step by Step
Making Calls – Basic Functions
18
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Num-
bers (MSN) (Not for U.S.)
If this function has been configured (contact the service
personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number)
directly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
n Lift the handset.
qjh Enter the code.
e or f or g Enter the line type you wish to use:
1= immediate, 2 = on no answer, 3 = on busy
o Enter your DID number.
o w Enter the destination number (without the external
code).
Deactivating call forwarding:
n Lift the handset.
rjh Enter the code.
e or f or g Enter the activated call forwarding type.
1= immediate, 2 = on no answer, 3 = on busy
o w Enter your DID number.

Page: 19

Making Calls – Basic Functions
19
Step by Step
Using Callback
If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted
another call.
Storing a Callback
Precondition: You have reached a busy line or noone
answers.
Press the key. The LED lights up.
or
qil
Press the key. LED flashes. Enter the code.
Answering a Callback
Precondition: A callback was saved. Your telephone
rings. The Callback key lights up (if present).
n Lift the handset. You hear a ring tone.
Deleting (All) Stored Callbacks
n Lift the handset.
ril w Enter the code.
When configured (contact your service person-
nel), all callback requests are automatically delet-
ed overnight.
Callback
Consultation

Page: 20

Step by Step
Making Calls – Basic Functions
20
Telephone Settings
Adjusting the Ring Volume
u or v Press one of these keys while the phone is idle.
e Press the key.
u or v To raise or lower the volume, keep pressing the keys un-
til the desired volume is set.
u v simultaneously Save.
Adjusting the Ring Tone
u or v Press one of these keys while the phone is idle.
f Press the key.
u or v To adjust the ring tone, keep pressing the keys until the
desired ring tone is set.
u v simultaneously Save.
Adjusting the Receiving Volume During a Call
You are engaged in a call.
u or v To raise or lower the volume, keep pressing the keys un-
til the desired ring tone is set.
u v simultaneously Save.

Page: 21

Making Calls – Convenience Functions
21
Step by Step
Making Calls – Convenience
Functions
Making Calls
Accepting a Specific Call for Your Colleague
You hear another telephone ring.
n Lift the handset.
qim Enter the code.
o Enter the number of the telephone that is ringing.
Rejecting Calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact the service personnel).
The telephone rings.
Press the key.
If a call cannot be rejected, your telephone will continue
to ring.
Using the Speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement.
You can respond with the handset or in speakerphone
mode.
n Lift the handset and answer the call.
Accepting calls in a team Æ Page 53.
Release
Placing a speaker call to a colleague Æ Page 25.

Page: 22

Step by Step
Making Calls – Convenience Functions
22
Answering Calls from the Entrance Telephone
and Opening the Door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the
entrance telephone and to activate a door opener.
If you are authorized to activate a door opener (contact
the service personnel), visitors can open the door them-
selves by entering a 5-digit code (e.g. using a DTMF
transmitter or installed keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
n Lift the handset within thirty seconds. You are connect-
ed to the entrance telephone immediately.
or
n Lift the handset after more than thirty seconds.
o Dial the entrance telephone number.
Opening the door from your telephone during a call
from the entrance telephone:
qje
Press the key. LED flashes. Enter the code.
o w Dial the entrance telephone number.
Opening the door with a code (at the door):
o After ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call sig-
nal may or may not be forwarded.
Consultation
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 62!

Page: 23

Making Calls – Convenience Functions
23
Step by Step
Activating the door opener:
n Lift the handset.
qlm Enter the code.
o Dial the entrance telephone number.
o w Enter the five-digit code. Default code = «00000» (con-
tact the service personnel).
e or f Enter the type of door opener. 1 = enable with ring,
2 = enable w/o ring = You can also open the door with-
out a doorbell ring.
Deactivating the door opener:
n Lift the handset.
rlm Enter the code.
o w Dial the entrance telephone number.

Page: 24

Step by Step
Making Calls – Convenience Functions
24
Dialing Numbers/Making Calls
Speed-Dial
Using Station and System Speed-Dial Numbers
Precondition: You have stored station speed-dial num-
bers Æ Page 24 or the service personnel has stored
system speed-dial numbers.
n Lift the handset.
Press the key.
or
qk Enter the code.
o Enter a speed-dial number.
«*0» to «*9» = station speed-dialing.
«000» to «999» = system speed-dialing (contact the ser-
vice personnel).
If applicable Suffix-dialing
o If necessary, you can suffix-dial additional digits (for ex-
ample, the user’s extension) at the end of the saved sta-
tion number.
If this feature is configured, a suffix is automatically di-
aled (for example, «0» for the exchange) if no entries are
made within 4 or 5 seconds.
Storing Station Speed-Dial Numbers
You can store the ten numbers which you use the most
and dial them using your own station speed-dial num-
bers: *0 through *9 Æ Page 24.
n Lift the handset.
qmf Enter the code.
o w Enter the speed-dial number you wish to use (*0 to
*9).
o w First enter the external code and then the external sta-
tion number (wait approx. 5 seconds).
Speed-dial

Page: 25

Making Calls – Convenience Functions
25
Step by Step
Using Mailboxes
If there are messages waiting for you, you will hear a
special dial tone (continuous buzzing) when you lift the
handset.
n w Lift the handset.
rjlg Enter the code.
or
Press the illuminated key.
This connects you to the sender of the message or the
mailbox system.
Talking to Your Colleague With a Speaker Call
You can make a loudspeaker announcement through a
loudspeaker if connected (ask the service personnel), or
to an internal user with an system telephone without
any action on their part.
n Lift the handset.
qld Enter the code.
o w Enter the station number.
Talking to Your Colleague with Discreet
Calling
(Not for HiPath 500)
If this function has been configured (ask your service
personnel), you can join an ongoing call conducted by
an internal user at a system telephone with display. You
can listen in unnoticed and speak to the internal user
without being overheard by the other party (discreet
calling).
n Lift the handset.
qmhi Enter the code.
o Enter your internal station number.
Message Waiting
Your service personnel can protect your tele-
phone against discreet calling.

Page: 26

Step by Step
Making Calls – Convenience Functions
26
Automatic Connection Setup (Hotline)
If this function is configured (contact the service per-
sonnel), the system automatically sets up a connection
to a preset internal or external destination.
n Lift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
(hotline after a timeout).
Reserve Trunk
If this feature is configured (contact the service person-
nel), you can reserve a busy trunk for your own use.
When the trunk is free, you receive a call.
n Lift the handset.
o Enter the external code. The external trunk is busy; you
hear a busy signal tone. Wait about 5 seconds until the
busy tone ends.
The trunk is reserved.
t Replace the handset.
When the reserved trunk becomes free:
Your telephone rings.
n Lift the handset. You hear the CO dial tone.
o Enter the number of the external station.

Page: 27

Making Calls – Convenience Functions
27
Step by Step
Assigning a Station Number (Not for U.S.)
If this function has been configured (contact the service
personnel), you can selectively assign a specific num-
ber (DID number) to your telephone before making an
external call. The assigned number then appears on the
called party’s display.
n Lift the handset.
qhe Enter the code.
o Enter the DID number you wish to use.
o Dial the external number.
Associated Dialing/Dialing Aid
If this function has been configured (contact the service
personnel), you can use your telephone as a dialing aid
for other telephones.
n Lift the handset.
qjk Enter the code.
o w Enter the internal station number of the party for whom
you want to dial.
o Enter the number you wish to dial (external number
with external code).

Page: 28

Step by Step
Making Calls – Convenience Functions
28
During a Call
Using Call Waiting
Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
Æ Page 29.
Accepting a Waiting Call (Camp-On)
Precondition: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
t Replace the handset. Your telephone rings.
n Answer the second call. Lift the handset.
Placing the first call on hold and answering the sec-
ond call:
qii
Press the key. LED flashes. Enter the code.
You are connected to the call waiting party immediately.
The first party is placed on hold.
Ending the second call and resuming the first one:
Press this key and wait two seconds.
or (depending on the configuration)
Press the key twice.
Consultation
Consultation
Consultation

Page: 29

Making Calls – Convenience Functions
29
Step by Step
Preventing and Allowing Call Waiting
(Automatic Camp-On)
If this function has been configured (ask the service per-
sonnel), you can prevent or allow a second call
Æ Page 28 from being signaled by automatic camp-on
during an ongoing call.
n Lift the handset.
rhmd
or qhmd
w
Enter the code to «prevent» or «allow» call waiting.
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone every six sec-
onds for external calls. A one-time special dial tone then
alerts you to the waiting call.
n Lift the handset.
qlk or rlk w Enter code for «tone off» or «tone on».
Parking a Call
You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.
Precondition: You are conducting a call.
qij
Press the key. LED flashes. Enter the code.
d … m w Enter the number of the park slot (0 — 9) and make a note
of it.
If the park slot number you entered is already being
used, you will hear the negative confirmation tone.
Please enter another number.
t Replace the handset.
Consultation

Page: 30

Step by Step
Making Calls – Convenience Functions
30
Retrieving a Parked Call
Precondition: One or more calls have been parked. The
telephone is idle.
n Lift the handset.
rij Enter the code.
d … m Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you can-
not retrieve the call.
Picking up (Retrieving) a Held Call
Precondition: One or more calls have been parked. The
telephone is idle.
n Lift the handset.
qjg Enter the code.
o Enter the line number you noted earlier.
Conducting a Conference
In a conference call, you can talk to as many as four oth-
er parties at the same time. These may be internal or
external users.
n Lift the handset.
o Call the first party.
Press the key. LED flashes.
o Call the second station. Announce the conference.
qg Press the key. Enter the code. The LED goes out.
A tone sounds every 30 seconds to indicate that a con-
ference is in progress. Contact the service personnel for
instructions on how to turn it off.
If a parked call is not picked up, after a specific
period of time the call is returned to the tele-
phone from where it was parked (recall).
Consultation
Consultation

Page: 31

Making Calls – Convenience Functions
31
Step by Step
If the second party does not answer:
Press this key and wait two seconds.
or (depending on the configuration)
Press the key twice.
Adding Up to Five to the Conference (Initiator Only)
Press the key. LED flashes.
o Call the new party. Announce the conference.
qg Press the key. Enter the code. The LED goes out,
etc.
Leaving a Conference
t Replace the handset.
Ending a Conference (Initiator Only)
rg Press the key. LED flashes. Enter the code.
Removing the ISDN Central Office Party
From the Conference
Press the key. LED flashes.
qhme Enter the code.
Activating Tone Dialing/DTMF Suffix-Dialing
You can transmit dual-tone multifrequency (DTMF)
signals to control devices such as an answering
machine or automatic information system.
s You have set up a connection.
qig
Press the key. LED flashes. Enter the code.
o You can use the keys «0» through «9», «*», and «#» to
transmit DTMF signals.
Consultation
Consultation
Consultation
Consultation
Consultation
Consultation
Consultation
Ending the call also deactivates DTMF suffix
dialing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after
setting up a connection.

Page: 32

Step by Step
Making Calls – Convenience Functions
32
Recording Calls
If configured (contact the service personnel), you can
record calls.
Precondition: You are conducting a call.
Press the key. LED flashes.
qhmg Enter the code.
An announcement notifies you and the person you are
speaking with that recording has begun. A beep will
also sound every 15 seconds until recording has con-
cluded.
Ending Recording
Press the key. LED flashes.
Press the key. The LED goes out.
Playback
The steps required for playing back a recording depend
on the voice memory system (see the corresponding
Operating Manual or Æ Page 25).
Consultation
While a call is being recorded, a third party can-
not be added to the call.
Consultation
Consultation

Page: 33

Making Calls – Convenience Functions
33
Step by Step
After a Speaker Call (Announcement) in a
Group
If this function has been configured (contact the service
personnel), you can use a speaker call (announcement,
Æ Page 25) to announce a call in progress to a group of
users Æ Page 52.
After a member of the group has accepted the call re-
quest, you can transfer the waiting party.
Precondition: You are conducting a call.
qld
Press the key. LED flashes. Enter the code.
o w Enter the group’s station number.
s Announce the call.
When a member of the group accepts the call, you are
connected to this party.
t Replace the handset.
Trunk Flash (Not for HiPath 500)
To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other com-
munications platforms (such as «consultation hold»), you
must send a signal to the trunks before dialing the ser-
vice code or telephone number.
Precondition: You have set up an external connection
via an analog line.
qie
Press the key. LED flashes. Enter the code.
o Enter the service code and/or telephone number.
Consultation
If the connection between the two other parties
is not established within 45 seconds, the call
from the first party returns to you (recall).
Consultation

Page: 34

Step by Step
Making Calls – Convenience Functions
34
If You Cannot Reach a Destination
Call Waiting (Camp-On)
It is important that you reach the called party, but the
number is busy.
n Lift the handset.
o Enter the internal station number.
Wait (approx. 5 seconds) until the busy tone is followed
by the ring tone.
The called party can then respond Æ Page 28.
Busy Override — Joining a Call in Progress
This function is only available if it has been configured
by the service technician (contact the service person-
nel).
Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
qjf w
Press the key. LED flashes. Enter the code.
The called party and person to whom this party is talk-
ing hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: «Override: (station
no. or name)».
You can now start talking.
The called party can prevent automatic call wait-
ing Æ Page 29.
If this feature is configured (contact the service
personnel), you will hear the ring tone immedi-
ately.
Consultation

Page: 35

Making Calls – Convenience Functions
35
Step by Step
Using Night Answer
When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by the
service personnel ( standard night answer service) or by
you (temporary night answer service).
Activating this function:
n Lift the handset.
qhh Enter the code.
o w Enter the destination number (= temporary night an-
swer service) within 5 seconds.
or
q w Enter the code or use the default (= standard night an-
swer service).
Deactivating this function:
rhh w Enter the code.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 59!

Page: 36

Step by Step
Saving Function, Procedures and Appointment
36
Saving Function, Procedures and
Appointment
Appointments Function
Saving Appointments
You can tell your telephone to give you a call when you
want to be reminded of an appointment Æ Page 36.
To do this, you need to save the time you want the call
to be made. The appointment can be set for any time
within the next 24 hours.
n Lift the handset.
qhj Enter the code.
o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.).
f or k If the selected language is «US English» (ask the service
personnel) enter the code 2 for «am» or 7 for «pm».
w
Deleting and checking a saved appointment
n Lift the handset.
rhj w Enter the code.
Using Timed Reminders
Precondition: You must have saved a timed reminder
Æ Page 36. The current time is the time stored.
n t Your telephone rings.
Lift the handset and replace it again.
If you fail to answer the timed reminder, it re-
peats five times and is then erased.

Page: 37

Displaying and Assigning Call Charges
37
Step by Step
Displaying and Assigning Call
Charges
Dialing with Call Charge Assignment
You can assign external calls to certain projects.
Precondition: The service personnel has set up
account codes for you.
n Lift the handset.
qjd Enter the code.
o Enter the account code.
If applicable
r w Press this key (may be needed, depending on the con-
figuration; contact the service personnel).
o Enter the number of the external station.
You can also enter the account code during an
external call.

Page: 38

Step by Step
Private Sphere/Security
38
Private Sphere/Security
Turning Do Not Disturb On and Off
You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is acti-
vated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this pur-
pose (contact the service personnel).
n Lift the handset.
qmk or rmk w Enter the code for «on» or «off».
Caller ID Suppression
You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
n Lift the handset.
qlj or rlj w Enter code for «suppress» or «restore».
Silent Monitor (Not for HiPath 500)
If this function has been configured (contact the service
personnel), you can join a call already in progress at an
internal station and listen in unnoticed.
n Lift the handset.
qmhh Enter the code.
o Enter the internal station number.
When you lift the handset, a special dial tone
(continuous buzzing) reminds you that «do not
disturb» is active.
Authorized internal callers can automatically
override the «do not disturb» function after five
seconds.
The service personnel can turn caller ID suppres-
sion on and off for all telephones.

Page: 39

Private Sphere/Security
39
Step by Step
Monitoring a Room
A telephone can be used to monitor a room. The func-
tion must be activated on the telephone that you want
to monitor.
Calling this telephone lets you hear what is going on in
the room.
Activating the telephone to be monitored:
n Lift the handset and direct it towards the noise source.
qll w Enter the code.
Deactivating the telephone to be monitored:
t Replace the handset.
Monitoring the room:
n Lift the handset.
o Enter the internal number of the telephone in the room
you wish to monitor.

Page: 40

Step by Step
Private Sphere/Security
40
Trace Call: Identifying Anonymous
Callers (Not for U.S.)
You can have the carrier identify malicious external call-
ers. You can save the caller’s station number during the
call or for 30 seconds after the call ends. However, it is
essential that you do not replace your handset during
this time.
s You are engaged in an external call.
qlh
Press the key. LED flashes. Enter the code.
Locking the Telephone to Prevent
Unauthorized Use
You can prevent unauthorized persons from using your
telephone during your absence.
Precondition: You must have configured a personal
identification number (PIN) for your telephone
Æ Page 41.
To lock and unlock the telephone:
n Lift the handset.
qjj or rjj Enter the code for «lock» or «unlock».
o w Enter the telephone lock PIN Æ Page 41.
Consultation
After you have finished tracing the call, the data
is stored on the carrier’s system. Now contact
the service personnel.
While the telephone is locked, a special dial tone
sounds when you lift the handset. You can con-
tinue to dial internal numbers as usual.
An authorized party Æ Page 41 can also lock and
unlock your telephone.

Page: 41

Private Sphere/Security
41
Step by Step
Locking Another Telephone to Prevent
Unauthorized Use
If this function has been configured (contact the service
personnel), you can lock other telephones to prevent
unauthorized use, and later unlock them again.
You can use this function to unlock the telephone for us-
ers who have locked their telephones and then forgot-
ten their PINs.
n Lift the handset.
qmhg Enter the code.
o Enter the internal number of the telephone that you
want to lock or unlock.
q Enter the code for «Changeover on».
or
r Enter the code for «Changeover off».
Saving Your PIN
To use the functions
• to prevent unauthorized persons from using your
telephone Æ Page 40
• to use another telephone like your own Æ Page 43
• to change your call number Æ Page 44
you need to enter a personal identification number,
which you can save yourself.
n Lift the handset.
qmg Enter the code.
o Enter the current five-digit PIN.
If you have not yet assigned a PIN, use the PIN «00000»
the first time you enter it.
o Enter the new PIN.
o Repeat the new PIN.
If you forget your PIN, contact the service per-
sonnel, who can reset your PIN to «00000».
An authorized party Æ Page 41 can also lock and
unlock your telephone.

Page: 42

Step by Step
Using Other Functions/Services
42
Using Other Functions/Services
Sending a Message
You can send short text messages (infotexts) to single
users or groups of users who have system telephones.
On system telephones with no display (e.g.
optiPoint 500 entry), on ISDN, pulse or tone dialing tele-
phones, transmitted text messages will be saved as a
callback request.
n Lift the handset.
qjl Enter the code.
o Enter the internal station number of the recipient or
group.
d … m w Select the preprogrammed message (which can be
changed by the service personnel). Enter the code. For
example:
Deleting Sent Messages
You can delete messages that have already been sent
so the recipient does not get them.
n Lift the handset.
rjle w Enter the code.
0 = Please callback 5 = Fax waiting
1 = Someone is waiting 6 = Dictation please
2 = Appointment 7 = Please come see me
3 = Urgent call 8 = Please make copies
4 = Do not disturb 9 = Ready to depart
Texts sent to groups can be deleted only by the
originator.

Page: 43

Using Other Functions/Services
43
Step by Step
Answering Messages
If you have received any messages, the button «mes-
sages/info» will light up. After lifting the receiver you will
hear a special dial tone or an announcement.
n w Lift the handset.
rjlg Enter the code.
or
Press the illuminated key.
This connects you to the sender of the message or the
mailbox system.
Delete received messages
You can delete messages sent to you; no callback is ini-
tiated.
If messages for you have arrived, you will hear a special
dial tone or an announcement when you lift the hand-
set. If configured, a mailbox LED will light up on special
tone-dialing telephones.
n w Lift the handset.
rjld w Enter the code.
The received messages are deleted.
Using Another Telephone Like Your
Own for a Call
Other people can temporarily use your telephone for
outgoing calls as though it were their own.
n Lift the handset.
qidl Enter the code.
o Enter the other user’s station number.
o w Enter the other user’s telephone lock PIN.
o Dial the external number.
This state is canceled at the end of the call.
Message Waiting

Page: 44

Step by Step
Using Other Functions/Services
44
Change call number (relocate)
You can put your call number on every other available
telephone when it is set up (contact the service person-
nel).
Your previous telephone then receives the old call num-
ber of your new telephone. The call number together
with the settings (e.g. programmed keys) of the tele-
phone are changed.
Precondition: Your old and new telephone are the first
telephones at each connection. The telephone are in
idle state.
The following procedure is carried out on the new tele-
phone.
n Lift the handset.
qmhem Enter the code.
o Enter your own call number.
o Enter code (telephone lock) Æ Page 41.
(This is not necessary if you have not determined a code
yet).
rmhem Enter the code.
You can, however, connect your telephone to an-
other connection and carry out the procedure.

Page: 45

Using Other Functions/Services
45
Step by Step
Resetting Services and Functions
(System-Wide Cancellation for a
Telephone)
There is a general reset procedure for activated func-
tions. The following functions are canceled, if they were
activated:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunting group off
• Suppress call ID
• Waiting tone off
• DND on
• Ringer cutoff on
• Messages received:
• View callbacks
n Lift the handset.
rd w Enter the code.

Page: 46

Step by Step
Using Other Functions/Services
46
Activating Functions for Another
Telephone
If this function has been configured (contact the service
personnel), you can turn the following functions on and
off for other telephones. This feature is also known as
associated service.
• Do not disturb, code: *97/#97 Æ Page 38
• Call forwarding, code *11, *12, *13/#1 Æ Page 16
• Lock and unlock all phones,
code: *66/#66 Æ Page 40
• Group ringing, code: *81/#81 Æ Page 53
• Group call,
code: *85/#85 Æ Page 52
• Reset services and functions,
code #0 Æ Page 45
• Control relay,
code: *90/#90 Æ Page 50
• Night service, code *44/#44 Æ Page 35
• Timed reminders,
code *46/#46 Æ Page 36
n Lift the handset.
qlg Enter the code.
o Enter the internal number of the telephone for which
you want to activate the function.
o w Enter the code – e.g. *97 for DND on – and procedure
(if relevant).
Using System Functions from the
Outside
(DISA: Direct Inward System Access)
If this function has been configured (contact the service
personnel), you can set up external outgoing calls from
outside the system, just like an internal user. You can
also activate and deactivate the following functions in
your system:
• Reset services and functions,
code: #0 Æ Page 45
• Call forwarding, code: *1/#1 Æ Page 16

Page: 47

Using Other Functions/Services
47
Step by Step
• Lock and unlock all phones,
code: *66/#66 Æ Page 40
• Save PIN,
code: *93 Æ Page 41
• Send a message,
code: *68/#68 Æ Page 42
• Group ringing, code: *81/#81 Æ Page 53
• Group call, code: *85/#85 Æ Page 52
• Suppress caller ID,
code: *86/#86 Æ Page 38
• Open door, code: *61 Æ Page 22
• Door opener on/off, code: *89/#89 Æ Page 23
• Control relay, code *90/#90 Æ Page 50
• Do not disturb, code: *97/#97 Æ Page 38
• Speed-dialing, code: *7 Æ Page 24
• Associated service, code: *83 Æ Page 46
Precondition: You have a telephone that uses tone di-
aling (DTMF dialing) or you can switch your telephone
to tone dialing. The telephone is not connected to the
system.
o Set up a call to the system. Enter the station number
(contact the service personnel).
o Wait for a continuous tone (if necessary switch the tele-
phone to tone dialing), then enter the internal number
that has been assigned to you and the associated PIN.
r Enter the code (necessary only if programmed in the
system).
o Wait for a dial tone and then enter the code, such as
*97 for Do not disturb on. Make other inputs as
necessary; (refer to the operating instructions for pulse
and DTMF telephones).
or
o Dial the external number.
You can only execute one function at a time, or
set up only one outgoing connection.
The connection is immediately released after
successful activation of a function.
In the case of an external-external call, the
connection is released as soon as either of the
parties ends the call.

Page: 48

Step by Step
Using Other Functions/Services
48
Controlling Connected Computers
or Other Programs and Telephone
Data Service
If this function has been configured (contact the service
personnel), you can control connected computers or
programs running on them, such as hotel services or in-
formation systems, from your telephone.
Precondition: You have set up a connection.
qhf
Press the key. LED flashes. Enter the code.
The connected computer now prompts you to enter the
data, which you can do in one of two ways. Contact the
service personnel to find out which option is pro-
grammed in your system:
• Input in en-bloc mode
d … m Enter data.
r Press this key at the end of the entry.
or • Input in online mode:
The connected computer processes your entries di-
rectly.
r Enter the code.
d … m Enter data.
Consultation

Page: 49

Using Other Functions/Services
49
Step by Step
Communicating with PC Applications
over a CSTA Interface
If this function has been configured (ask your service
personnel), you can use your telephone to communi-
cate with PC applications (CSTA = Computer Supported
Telecommunications Applications). You send informa-
tion to the application and receive information from the
application via an acoustic signal.
qhmh Enter the code.
o Enter the three-digit ID for the application you want to
operate.
u v d … m Use the relevant keys to communicate with the applica-
tion.
Ending communication with the application:
n t Lift and replace the handset.

Page: 50

Step by Step
Using Other Functions/Services
50
Controlling Relays
(only for HiPath 3000)
If this feature is configured (contact the service person-
nel), you can turn up to four relays on and off to control
different facilities (such as a door opener).
Depending on how they are programmed, you can
switch the relays on and off or switch them on and have
them switched off automatically after a timeout.
n Lift the handset.
qmd or rmd Enter the code for «on» or «off».
e … h w Enter the relay.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 61!